Lori Puckett
Colorado Springs,CO
Summary
Dynamic HR professional with a proven track record at E.G.O. North America, specializing in HR policy development and employee relations management. Expert in optimizing recruitment processes and facilitating impactful training sessions, fostering a culture of compliance and engagement. Adept at problem-solving and enhancing workplace efficiency through strategic initiatives.
Overview
2022
2022
years of professional experience
Work History
Asst. Manager
Jameson Inn
- Developed and implemented HR policies to enhance workplace culture and compliance.
- Streamlined recruitment processes to improve candidate sourcing and selection efficiency.
- Conducted employee training sessions to promote professional development and engagement.
- Managed performance appraisal systems, ensuring timely feedback and goal alignment.
- Facilitated conflict resolution initiatives, fostering a collaborative work environment.
- Oversaw onboarding programs, enhancing new hire integration and retention rates.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
Human Resources Manager
E.G.O. North America
07.2014 - 10.2021
- Developed and implemented HR policies to enhance workplace culture and compliance.
- Streamlined recruitment processes to improve candidate sourcing and selection efficiency.
- Conducted employee training sessions to promote professional development and engagement.
- Managed performance appraisal systems, ensuring timely feedback and goal alignment.
- Facilitated conflict resolution initiatives, fostering a collaborative work environment.
- Oversaw onboarding programs, enhancing new hire integration and retention rates.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
HR /AR
Southern Automatic Machinery
07.2004 - 11.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
General Manager
Jameson Inn
09.1999 - 04.2004
- Oversaw daily operations, ensuring high-quality guest experiences and satisfaction.
- Managed budget planning and cost control processes to maximize profitability.
- Developed and implemented staff training programs to enhance service quality.
- Analyzed guest feedback to improve services and operational efficiency.
- Coordinated marketing initiatives to increase brand awareness in local markets.
- Implemented inventory management systems to optimize supply chain efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Bainbridge High School
Bainbridge, Ga.Skills
HR policy development
Timeline
Human Resources Manager
E.G.O. North America
07.2014 - 10.2021
HR /AR
Southern Automatic Machinery
07.2004 - 11.2011
General Manager
Jameson Inn
09.1999 - 04.2004
Asst. Manager
Jameson Inn
High School Diploma -
Bainbridge High School