Lori Pusey
Wilmington
Summary
Accomplished Senior Product Manager with a proven track record at Agile Six, enhancing VA health benefits management through innovative cloud tools. Expert in Agile methodologies and cross-functional team leadership, I excel in driving product vision and leveraging Google Analytics to boost user engagement. Renowned for exceptional verbal communication and strategic product roadmaps, I consistently deliver solutions that exceed business goals.
Overview
25
25
years of professional experience
5
5
Certification
Work History
SENIOR PRODUCT MANAGER
Agile Six
San Diego
06.2021 - 03.2025
- Directed the development and delivery of cloud tools enabling veterans to manage their VA health benefits and appointments.
- Collaborated with stakeholders and internal teams to drive product vision and define requirements for new projects.
- Defined success criteria for each feature release and monitored results post-launch.
- Worked closely with developers throughout the software development life cycle to ensure the successful delivery of products.
- Developed comprehensive product road maps to ensure alignment with business goals and customer needs.
- Conducted usability tests to identify areas of improvement in existing products.
- Monitored performance metrics, such as usage and conversion rates, using Google Analytics 4 and DataDog.
PRODUCT MANAGER
Relias
Morrisville
03.2020 - 06.2021
- Oversaw design and delivery of targeted training solutions within an educational framework for medical professionals.
- Prioritized features in order to maximize impact while meeting budget constraints.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
SENIOR PRODUCT OWNER & SCRUM MASTER
Central Square Technologies
Wilmington
12.2016 - 03.2020
- Coordinated product ownership and Agile Scrum execution for a law enforcement records management system.
- Collaborated with stakeholders to define feature requirements and prioritize backlog items.
- Managed sprints and releases while tracking progress against goals.
- Collaborated with cross-functional teams to ensure product features are delivered on time and meet quality standards.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Championed Agile and Scrum methodologies to promote a culture of rapid iteration and feedback.
SOFTWARE ENGINEER
Central Square Technologies
Wilmington
06.2010 - 12.2016
- Engineered record-keeping software solutions supporting multiple U.S. police departments.
- Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
- Designed databases to store application data using SQL Server technologies.
- Developed, tested, debugged, and documented software programs.
- Analyzed user needs and software requirements to determine design feasibility.
- Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
SOFTWARE ENGINEER
SAIC
Jacksonville
01.2009 - 06.2010
- Engineered a solution to streamline the management of recreational activities for the Camp Lejeune game warden.
SOFTWARE ENGINEER
HDR Engineering
Jacksonville
01.2008 - 01.2009
- Engineered software solutions for an Immigration & Customs Enforcement application.
APPLICATION DEVELOPER
Aetna
Jacksonville
09.2005 - 01.2008
- Developed applications to streamline healthcare provider management.
Education
Master of Science - Computer & Information Science
University of North Florida
Jacksonville, FL05.2005
Skills
- Proficient in Verbal and Written Skills
- Agile Methodologies Expertise
- Cross-Functional Team Coordination
- User Story Development
- Experienced with Google Analytics and DataDog
- Skilled in Visual Collaboration Platforms
Certification
- Certified Agile Leadership Essentials & Teams, December 2022
- Advanced Certified Scrum Product Owner (A-CSPO), April 2021
- Udacity Nano Degree - Product Manager, June 2020
- Certified SAFe Product Owner/Product Manager, April 2018
- Certified Scrum Master (CSM), January 2015
Timeline
SENIOR PRODUCT MANAGER
Agile Six
06.2021 - 03.2025
PRODUCT MANAGER
Relias
03.2020 - 06.2021
SENIOR PRODUCT OWNER & SCRUM MASTER
Central Square Technologies
12.2016 - 03.2020
SOFTWARE ENGINEER
Central Square Technologies
06.2010 - 12.2016
SOFTWARE ENGINEER
SAIC
01.2009 - 06.2010
SOFTWARE ENGINEER
HDR Engineering
01.2008 - 01.2009
APPLICATION DEVELOPER
Aetna
09.2005 - 01.2008
Master of Science - Computer & Information Science
University of North Florida
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