Lori Quick
Meridian,ID
Summary
Results-driven Supervisor with extensive experience in team leadership and operational management in fast paced settings. Proven ability to enhance team performance and cultivate a positive work environment. Expertise in training and development, ensuring adherence to company standards while delivering exceptional customer service. Committed to achieving and surpassing organizational objectives through effective workflow management.
Overview
20
20
years of professional experience
Work History
Optical Office Manager
McNeel Eye Center
01.2021 - Current
- Led and managed team of 8, including 2 doctors, to foster collaboration and accountability.
- Developed and implemented patient-focused service strategies, enhancing patient retention and acquiring new clients.
- Oversaw daily operations, including hiring, performance reviews, inventory control, and financial reporting.
- Cultivated strong vendor relationships to ensure consistent inventory flow and enhance staff product knowledge.
- Onboarded and trained new employees on systems, protocols, and company values to strengthen organizational culture.
- Maintained visible leadership presence on sales floor, promoting positive team atmosphere and high service standards.
- Mediated and resolved patient and vendor concerns with professionalism, ensuring satisfaction and loyalty.
- Coached team members on advanced product features and effective sales techniques, boosting conversion rates.
Practice Director
Total Vison/Griffin Optometric
04.2019 - 11.2020
- Managed a team of 13 members, including three doctors, to enhance operational efficiency.
- Developed and implemented sales strategies that increased sales and key performance indicators.
- Established effective customer service techniques to expand patient base and improve satisfaction.
- Oversaw managerial responsibilities such as hiring, payroll, inventory management, and sales reporting.
- Maintained vendor relationships to ensure consistent inventory flow and staff education on new products.
- Trained new staff on computer systems, company policies, and corporate culture.
- Actively participated on sales floor to uphold standards and foster a collaborative team environment.
Optician/Back Office Technician
Griffin Optometric
09.2014 - 04.2019
- Guided patients in selecting appropriate frames and optical lenses tailored to individual needs.
- Adjusted and troubleshot issues related to frames and lenses for optimal patient satisfaction.
- Conducted pre-examinations, including collection of patient history and administration of pre-tests.
- Collaborated with doctors to facilitate additional tests, order contacts, and schedule future appointments.
Patient Care Coordinator
NVision
11.2013 - 09.2014
- Managed front desk operations, overseeing office flow for over 100 patients daily.
- Facilitated patient check-in by collecting necessary paperwork, fees, and insurance information.
- Coordinated with counselors, technicians, and doctors to ensure timely patient care.
- Assisted patients during check-out, handling scheduling, payments, prescriptions, and inquiries.
- Maintained inventory of supplies, forms, and medications while confirming patient appointments.
Sales Supervisor
Lens Crafters
08.2012 - 11.2013
- Oversaw sales floor operations, delegating tasks to opticians and maintaining communication with doctors and lab technicians.
- Assisted patients with product selection based on individual needs while providing exceptional customer service.
- Conducted pre-examinations for doctors, including visual acuity tests and depth perception assessments.
- Facilitated dispensing and fitting of glasses and contact lenses for patients, ensuring proper adjustments.
Co-Owner/ Sports Advisor
Sportsworx
10.2005 - 12.2010
- Operated franchise focused on educating student athletes about recruiting processes.
- Conducted seminars for high schools and club teams to inform students and parents about sports recruiting.
- Guided athletes in developing self-promotion strategies, enhancing visibility to colleges through Sportsworx website.
- Sent monthly reminders to athletes outlining essential tasks throughout high school.
- Maintained comprehensive database to track athlete progress and engagement effectively.
Education
Business - Business /Marketing
Cal State Long Beach
Skills
- Team leadership and development
- Performance management
- Operational efficiency
- Customer service excellence
- Software proficiency
- Attention to detail
- Excellent communication
- Problem-solving
- Vendor management
- Sales strategies
Accomplishments
- Top Sales Performer for the Year
- Customer Service Excellence Award
- Employee of the Month
Timeline
Optical Office Manager
McNeel Eye Center
01.2021 - Current
Practice Director
Total Vison/Griffin Optometric
04.2019 - 11.2020
Optician/Back Office Technician
Griffin Optometric
09.2014 - 04.2019
Patient Care Coordinator
NVision
11.2013 - 09.2014
Sales Supervisor
Lens Crafters
08.2012 - 11.2013
Co-Owner/ Sports Advisor
Sportsworx
10.2005 - 12.2010
Business - Business /Marketing
Cal State Long Beach
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