Lori Quick Bear
Customer Service / Reservations
MELBOURNE,FL
Summary
Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Able to answer incoming calls while handling in-person inquiries from clients and colleagues. Operates with a strong sense of urgency and works well in a fast-paced environment. Flexible and hardworking, with a strong drive to succeed.
Overview
21
21
years of professional experience
Work History
Insurance Verification Specialist
Conexus Talent Acquisition Solutions
San Francisco
03.2024 - Current
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Provided timely follow up with payers regarding payment status of claims.
- Developed and maintained professional relationships with insurance representatives.
- Managed multiple tasks and priorities in a high-volume, fast-paced environment.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
Fry Cook
Taco Bell Restaurant
Melbourne, FL
11.2023 - 03.2024
- Kept abreast of current menu items, ingredients and preparation methods for each item served in the restaurant.
- Operated deep fryers safely while cooking food items as per customer requests.
- Performed daily maintenance checks on fryers including oil level monitoring.
Reservation Associate
Enterprise Car Rental
, Missouri
09.2022 - 10.2023
- Answered, on average, 100+ inbound calls per shift.
- Utilized various software programs to manage bookings and cancellations efficiently.
- Verified guest information including name, address, payment method. prior to confirming the reservation.
- Handled billing inquiries and used active listening skills to understand and resolve customer problems.
Stocker
Walmart
Cocoa, FL
02.2022 - 07.2022
- Sorted returned merchandise for restocking or disposal.
- Organized storage areas for efficient use of space.
- Greeted customers and retrieved requested products to drive satisfaction.
Cashier Assistant
Circle K Convenience Store
Cocoa, FL
10.2021 - 02.2022
- Stocked shelves with incoming goods from delivery trucks as needed.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Processed returns and exchanges according to company policies and procedures.
Driver Specialist
Uber
Cocoa, FL
12.2020 - 10.2021
- Collaborated with dispatch team members to coordinate pickups and deliveries on time.
- Followed designated routes while operating a commercial motor vehicle safely and efficiently.
- Received feedback from customers on performance and reported back to supervisors accordingly.
- Responsible for providing safe and timely transportation of goods to customers.
- Ensured compliance with federal and state laws governing the operation of commercial vehicles.
Tier 1 Technical Support Representative
Kelly Connect / Apple Project
Cocoa , Florida
04.2017 - 12.2017
- Identified and documented customer product feedback.
- Ensured compliance with industry standards for data security and privacy protection.
- Performed remote diagnostic procedures to identify customer problems.
- Assisted with troubleshooting computer hardware, software and network related issues.
- Responded promptly to escalated customer complaints or concerns.
- Resolved customer inquiries in a timely manner.
- Participated in regular meetings with management regarding departmental goals.
- Assisted customers with understanding how best to utilize their technology resources.
Patient Intake Specialist
ABC Nurse Registry
Hollywood , Florida
08.2015 - 07.2016
- Ensured that all necessary forms were completed accurately prior to the start of an appointment or procedure.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered questions related to insurance coverage, eligibility requirements, payment options.
- Scheduled appointments for patients based on their availability and needs.
- Managed electronic health record systems ensuring accuracy of data entry.
Personal Assistant / Office Manager
MIB Technology Systems
Davie , Florida
09.2013 - 06.2016
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Processed invoices related to business expenses incurred by the executive team.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
Personal Assistant /Business Office Manager
Abacus Bookkeeping & Tax Firm
Balconies Heights , Texas
10.2011 - 06.2013
- Sorted mail received daily for distribution throughout the office.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Developed processes for efficient workflow within the departmental structure.
- Performed calendar management and scheduling of appointments for the executive.
- Processed invoices related to business expenses incurred by the executive team.
Residential / Commercial Cleaner
Quick Bear's Quality Cleaning Services
Daytona Beach , Florida
08.2003 - 06.2011
- Removed trash from bins and disposed of it properly according to regulations.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Dust furniture, walls, machines and equipment.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
- Vacuumed carpets and upholstery to remove dirt and debris.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
Dog Groomer
Dare 2 Care Inc
Cocoa , Florida
- Consulted with veterinarians regarding the health conditions of dogs being groomed.
- Monitored inventory levels of supplies necessary to perform grooming services.
- Handled cash transactions accurately when accepting payment from customers.
- Educated customers on proper dog nutrition habits to promote overall pet health.
- Scheduled appointments for clients using online software programs.
Education
Certified Medical Assistant in Office Procedures / Phlebotomy / Lab - Medical Office Assistant/Phlebotomist/Lab Tech
Lamson Institute
San Antonio, TX11-2012
Skills
- Basic Math
- Critical Thinking
- Planning
- Collaboration
- Charting and clinical documentation
- Multi-line phone operations
- Multitasking
- Social Perceptiveness
- Customer Service
- Excellent Communication
- Supervision and leadership
- Communication
- Recordkeeping
- Quality Assurance
- Task Prioritization
- MS Office
- Troubleshooting
- Medical terminology knowledge
- Insurance Verification
- Appointment Scheduling
- Follow-up skills
- Confidentiality
- Patient Scheduling
- Inventory Management
- Scheduling appointments
- Relationship Building
- Professionalism
- Continuous Improvement
- Problem-solving aptitude
- Interpersonal Skills
- Attention to Detail
- Goal Setting
- Organizational Skills
- Active Listening
- Professional Demeanor
- Time Management
- Team Collaboration
Timeline
Insurance Verification Specialist
Conexus Talent Acquisition Solutions
03.2024 - Current
Fry Cook
Taco Bell Restaurant
11.2023 - 03.2024
Reservation Associate
Enterprise Car Rental
09.2022 - 10.2023
Stocker
Walmart
02.2022 - 07.2022
Cashier Assistant
Circle K Convenience Store
10.2021 - 02.2022
Driver Specialist
Uber
12.2020 - 10.2021
Tier 1 Technical Support Representative
Kelly Connect / Apple Project
04.2017 - 12.2017
Patient Intake Specialist
ABC Nurse Registry
08.2015 - 07.2016
Personal Assistant / Office Manager
MIB Technology Systems
09.2013 - 06.2016
Personal Assistant /Business Office Manager
Abacus Bookkeeping & Tax Firm
10.2011 - 06.2013
Residential / Commercial Cleaner
Quick Bear's Quality Cleaning Services
08.2003 - 06.2011
Dog Groomer
Dare 2 Care Inc
Certified Medical Assistant in Office Procedures / Phlebotomy / Lab - Medical Office Assistant/Phlebotomist/Lab Tech
Lamson Institute
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