Lori Rainbolt

Clerk III is responsible for maintaining accurate data for each incarcerated inmate. Ensuring all necessary documentation is received and properly completed. I am responsible for verifying warrants as requested by law enforcement personnel. Sending and receiving information with local, regional and state and national law enforcement or related agencies by telephone, e-mail or fax. I am responsible for IAD request for inmates or prosecuting jurisdictions and determine whether filing an IAD is appropriate per policy.

Knowledge of office practices and procedures.

Knowledge of agency and department organizational structure, policy, procedures, rules and regulations.

Skill to communicate ideas and instructions clearly and concisely.

• Assisted with onboarding of new employees.
• Processed incoming and outgoing mail and packages according to established procedures.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Processed documents and materials to disseminate information to appropriate parties.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Scanning when I have any extra time. I have been archiving files since Mr. Holland left, ensuring all archived files are documented and filed correctly.
• Pulling of PV files for institutions that have parole violators.
• Interacted with customers by phone, email, or in-person to provide information.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Reviewed and verified customer information and insurance provider information.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Communicated directly with doctors offices via telephone, fax and email.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Coordinated verification and filing of more than 300 daily prescriptions in high-volume chain pharmacy environment.
• Entered all price changes and ordering changes into the Point Of Sale system. Responsible for accuracy of all over the counter items.