Summary
Overview
Work History
Education
Project Details
Skills
Timeline
BusinessAnalyst
Lori Rainery

Lori Rainery

Phoenix,AZ

Summary

Intelligent IT Manager with 10+ year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

Overview

15
15
years of professional experience

Work History

Director, Technical and Projects

OpenText
Phoenix, AZ
08.2022 - 04.2023
  • Recruited, hired and trained employees on operations and performance expectations.
  • Drafted mission and vision statements to outline objectives and motivate employees.
  • Researched and negotiated pricing to reduce cost of equipment and supplies.
  • Met with stakeholders to address issues and implement solutions.
  • Cultivated and maintained relationships to promote positive work culture.
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Coordinated activities with other departments to expedite work and improve interdepartmental performance.

Director of Program Management

Zix
Dallas, TX
09.2019 - 08.2022
  • Pioneered implementing an iPaas solution, working with stakeholders, vendors, Engineering, and the collective organization to implement a POC and an official rollout of Mulessoft, reducing our swivel chair processes by over 60%!
  • Facilitated knowledgeable planning and implementation through educating management on processes and procedures standard in other departments.
  • Assisted management in development and enforcement of vendor performance standards, suggesting approaches to optimize vendor efficiency.
  • Verified contents of project deliverables met expectations, contributing to early warning detection, problem triage and execution of effective solutions.
  • Built high-performing teams, personally interviewing, hiring, training and coaching new members and continuously appraising performance and resolving shortcomings.
  • Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
  • Assessed accurate and relevant information for fact-based decision making.
  • Cultivated relationships with senior executives, program partners and sponsors to maintain stability in program support, funding and overall direction.
  • Management Office (PMO and Team, providing strategic direction and leadership to ensure the successful delivery of I.T
  • Refined program efforts to meet defined objectives by implementing timelines, budgets, dashboard monitoring and quality assurance methods.
  • Advised department managers on company objectives, obtaining approval for departmental operation strategies from company executives and experts.

Sr. Project Manager/EMV, Product Owner/Lead Developer Consultant

First American
Fort Worth
12.2015 - 11.2019
  • Evaluated, determined and delegated tasks to staff based on client needs, capacity planning and project-specific initiatives.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Delivered high level of service to clients to extend relationship and encourage further projects.
  • Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Brought in additional project personnel and resources to meet demands.
  • Developed mobile applications tailored to client requirements utilizing native technologies.
  • Adhered to user and client requirements by aligning projects specification, schedules and phase deliverables.
  • Provided leadership to the PMO and C-Suite, including performance management, mentoring, career growth, DE&I
  • Defined and execute the continuous improvement roadmap for the PMO capabilities of the organization
  • Analyzed project proposals to determine the time frame, funding limitations, and appropriate process for accomplishing projects
  • Provided leadership and motivation to project team members throughout the project life cycle and conferred with project staff to outline a work plan
  • Implement project communications, including project steering committee meetings and status reports via Smartsheet Dashboards

Manager Developer Services/Senior Implementation Manager

TSYS
Tempe, AZ
11.2013 - 12.2015
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
  • Researched and resolved barriers to successful system functionality, improving support and issue resolution.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Documented processes to streamline setup, customization and maintenance.
  • Taught consultative selling techniques to new and existing staff members to build expertise.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Identified cost-saving opportunities and reduced compliance risk through software license audits.
  • Created implementation methodologies to control project costs and meet deadlines.

Manager of Implementation and EMV Product

TSYS
Tempe, AZ
05.2014 - 12.2015
  • Integral contributor to the growth and profitability of the ISV/VAR channel and VAR channel
  • Product owner of ASTREX, a semi-integrated PAX POS solution
  • SME for EMV, POS, and proprietary payment processing platforms ( specification level; ISO8583, EIS 1080, REST)
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Delivered services to customer locations within specific timeframes.
  • Worked effectively in fast-paced environments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Implementation Manager

TSYS
Tempe, AZ
11.2013 - 05.2014
  • Set expectations, establish project timelines, and motivate client participants to deliver within scope and on-time
  • Coordinated internal and external resources and third parties for the flawless execution of client projects
  • Managed multiple implementation projects, including developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables, and tracking projects to successful completion.
  • Created implementation methodologies to control project costs and meet deadlines.
  • Simplified application and resource provisioning.
  • Resolved implementation and operation issues with product manufacturers.
  • Maintained licensing contracts with vendors.

Technical Writer

Einstruction
Phoenix, AZ
07.2008 - 10.2013
  • Presented new technology and drafted white papers and other technical documents to complete packages.
  • Communicated with customer representatives for feedback and distribution.
  • Analyzed developments in field to update instruction literature.
  • Carefully documented technical workflows in private wiki for education of newly hired employees.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.

Education

AAS - Sciences, Graphic Design

B.S - Information Technology

University of Phoenix

PMP-recertification ‘23 -

Project Details

As an EPMO Leader, I reported directly to the CIO. I was responsible for creating and implementing the strategy for an Enterprise PMO, delivering 94% of projects on time, within budget, and to the required quality /security standards. I also ensured that the PMO was meeting its objectives and providing value to the organization through detailed automated dashboards.

Areas of focus are;

Portfolio Management, Project Planning, Project Execution, Change Management (ITIL), Project Monitoring and reporting (C-Suite/Board of Directors), and Enterprise Project Management Training (Lunch and Learns w/Lori, and Knowledge Knibbles)

Led 40+ Sr. TPMs, TPMs, and PMs ( FTE and Contractors (remote/onsite))

Implemented SCRUM and AGILE and helped organizations to adopt JIRA/Smartsheet for Change Management and compliance tracking.

Automated weekly reports/dashboards for visibility by portfolio, program, and project, value stream.

Automated Change Management using Smartsheet, reducing the “swivel chair” sales and finance processes by 60% in the first year.

Delivered major programs on-time, on-budget and on-scope - 10+ years experience in leading multiple, cross-functional business and IT teams with a focus on delivering the right results - successfully led multiple, multi-million dollar programs including:

• $10 million Enterprise Sales Enablement Management

• $8 million Oracle ERP platform, EOLing Great Plains

• $20 million SFDC CRM implementation, to include SFDC Communities, Service, and CPQ/Salesforce Billing

Skills

  • CloudOPS/DevOPS
  • IPaaS
  • Architecture/Design
  • Project management
  • Team Leadership
  • Leadership and Organization
  • Entrepreneurial
  • Technical Writing
  • Data Analysis
  • Root Cause
  • Analysis/Debugging
  • Point of Sale
  • Software/Applications
  • Agile/Waterfall
  • SDLC
  • Six Sigma
  • QA lead
  • Product management
  • Team Building
  • Hiring and Retention
  • Creativity and Innovation
  • Board Reporting
  • Strategic Planning
  • Verbal and Written Communication

Timeline

Director, Technical and Projects

OpenText
08.2022 - 04.2023

Director of Program Management

Zix
09.2019 - 08.2022

Sr. Project Manager/EMV, Product Owner/Lead Developer Consultant

First American
12.2015 - 11.2019

Manager of Implementation and EMV Product

TSYS
05.2014 - 12.2015

Manager Developer Services/Senior Implementation Manager

TSYS
11.2013 - 12.2015

Implementation Manager

TSYS
11.2013 - 05.2014

Technical Writer

Einstruction
07.2008 - 10.2013

AAS - Sciences, Graphic Design

B.S - Information Technology

University of Phoenix

PMP-recertification ‘23 -

Similar Profiles

CREATE PROFILE
Lori Rainery