Lori Ramirez
Deer Park,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Operations Assistant
Apache Oil Company
Pasadena, Texas
01.2024 - Current
- Answer incoming calls to provide customer satisfaction and resolution.
- Process tank rental and loaner paperwork for our customers through our MAS/Sage system and coordinate a driver to make the delivery of our equipment.
- Maintain truck files to ensure all vehicle registration and insurance information as well as repair and maintenance receipts are current.
- Enter Monthly Tank Rentals at the end of each month for the Finance Department to invoice our customers.
- Maintain all Underground Storage Tank accounts to ensure the certificates are current.
- Maintain inventory of supplies for both buildings on company property.
- Process drivers’ uniform delivery every Monday by Cintas. Order new hire employee uniforms as well as issue a stop on employee who are no longer with our company.
- Payroll assistance including processing call outs, confirming and exporting weekly payroll in our Timeco/Prism system once employees times’ have been approved.
- Assist our HR Director in processing new hire employees including orientation, completion of all new hire paperwork and provide employee kiosk set up assistance.
- Provide dispatcher coverage during scheduled breaks to maintain continuous operations and communication to our customers as well as our drivers.
- Perform additional duties and special projects as assigned.
Customer Service Specialist
Yellow Transportation
11.1988 - 08.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Pasadena High School
Pasadena, TX05.1984
Skills
- Problem Resolution
- Telephone Etiquette
- Complaint Resolution
- Customer Relations
- Good Communication Skills
- 10 Key
- Payroll
- Human Resource Knowledge
Timeline
Operations Assistant
Apache Oil Company
01.2024 - Current
Customer Service Specialist
Yellow Transportation
11.1988 - 08.2023
High School Diploma -
Pasadena High School