LORI REMSING
Bradenton
Summary
Detail-oriented professional with a proven track record in effective communication, strong interpersonal relationships, and innovative problem-solving. Recognized for a diligent work ethic and commitment to excellence, consistently contributing to team success and organizational goals. Eager to leverage skills in a dynamic role that demands adaptability and a proactive approach to challenges. Reliable team player dedicated to fostering collaboration and achieving outstanding results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Nurse Coach Team Lead
Carecentrix
Tampa, FL
07.2019 - 02.2023
- Guided team members in resolving inquiries and delivering appropriate solutions to challenges.
- Supported supervisors and managers in mentoring new hires, focusing on skill development and team success.
- Managed workflow processes and assigned tasks to associates to achieve operational goals and maintain production efficiency.
- Achieved successful resolution of patient and provider complaints through proactive management of escalated calls and requests. Enhanced patient satisfaction by streamlining communication and resolution processes.
- Analyzed interdepartmental workflows to pinpoint areas for improvement and proposed strategic solutions.
RN Case Manager
Aetna
Hartford, CT
03.2015 - 07.2019
- Provided education to patients regarding their diagnoses, treatments, medications, and self-care management techniques.
- Assessed patients’ physical, psychological, and social conditions to identify appropriate interventions.
- Actively participated in interdisciplinary team meetings to discuss complex cases and develop treatment plans accordingly.
Registered Nurse
Nurses Care
Middletown, OH
10.2003 - 02.2015
- Collaborated with interdisciplinary teams to develop and implement personalized care plans.
- Educated patients and families on health management, promoting adherence to treatment regimens.
- Ensured compliance with regulatory standards, maintaining high safety and quality metrics in care delivery.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Registered Nurse
Miami Valley Hospital
Dayton, OH
02.2001 - 10.2003
- Administered medications and monitored patient responses to ensure optimal care quality.
- Assessed patient health status through comprehensive evaluations and diagnostic tests.
- Experience included Cardiac, Orthopedic and Medical-Surgical
- Enhanced patient care workflows by implementing evidence-based practices within the unit.
Education
Bachelor of Science - Nursing
Ohio University
Athens, Ohio, OH01-2015
Associate of Applied Science - Nursing
Kettering College of Medical Arts
Kettering01-2001
Skills
- Clinical documentation
- Nursing staff leadership
- Care coordination
- Patient advocacy
- Nursing staff development
- Workflow and patient management
- Relationship building
- Patient relations
- Complex Problem-solving
- Compassion and empathy
- Emotional awareness
Timeline
Nurse Coach Team Lead
Carecentrix
07.2019 - 02.2023
RN Case Manager
Aetna
03.2015 - 07.2019
Registered Nurse
Nurses Care
10.2003 - 02.2015
Registered Nurse
Miami Valley Hospital
02.2001 - 10.2003
Bachelor of Science - Nursing
Ohio University
Associate of Applied Science - Nursing
Kettering College of Medical Arts