Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lori Renner

Evansville,IN

Summary

Dynamic Medical Support Assistant with the Dept. of Veteran Affairs, skilled in patient scheduling and electronic health records. Proven ability to enhance patient experiences through effective communication and attention to detail. Committed to HIPAA compliance and conflict resolution, ensuring a seamless healthcare environment for veterans and their families.

Overview

16
16
years of professional experience

Work History

Medical Support Assistant Advanced

Dept. of Veteran Affairs
Evansville, IN
05.2016 - 06.2021
  • Facilitated patient scheduling for appointments and subsequent follow-ups..
  • Streamlined interactions between veterans and medical personnel successfully.
  • Collaborated with interdisciplinary teams to enhance overall patient experience and care quality.
  • Verified accurate patient demographic and insurance information to enter into electronic medical system.
  • Answered telephone calls, recording accurate messages and relaying to designated staff.
  • Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
  • Greeted patients and visitors, verified patient information and scheduled appointments.
  • Scheduled surgeries and procedures according to departmental policies and procedures.
  • Communicated pertinent information and potential problems to physicians and nurses.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Medical Office Assistant

Ascension-St. Vincent Cardiology Medical Office
Evansville, IN
01.2008 - 04.2016
  • Managed patient scheduling and coordinated appointments for cardiology services.
  • Handled incoming calls, directing inquiries to appropriate staff members efficiently.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Managed medical records using an electronic health record system.
  • Greeted patients and visitors in a professional and friendly manner.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Processed referrals for specialist visits or diagnostic tests.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Provided education to patients about their medications or treatments.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Veterinary Technician

Johnson County Animal Clinic
Overland Park, KS
07.2007 - 12.2007
  • Assisted veterinarians during examinations and surgical procedures.
  • Monitored animal vital signs and reported changes to veterinary staff.
  • Prepared surgical instruments and ensured cleanliness in operating rooms.
  • Conducted routine laboratory tests, including blood and urine analysis.
  • Managed patient records using veterinary software systems efficiently.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Dispensed prescription medications upon request from veterinarians.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted with euthanasia when necessary according to veterinarian instructions.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
  • Assisted with polishing, removing stains and other dental procedures.
  • Determined appropriate dosages of medication based on weight calculations using veterinary scales.
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Operated x-ray machines and exposed radiographic films.
  • Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.

Veterinary Technician

Towne South Animal Hospital
Shreveport, LA
09.2005 - 08.2007
  • Assisted veterinarians during examinations and surgical procedures.
  • Monitored animal vital signs and reported changes to veterinary staff.
  • Prepared surgical instruments and ensured cleanliness in operating rooms.
  • Educated pet owners on proper animal care and nutrition guidelines.
  • Conducted routine laboratory tests, including blood and urine analysis.
  • Managed patient records using veterinary software systems efficiently.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Dispensed prescription medications upon request from veterinarians.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted with euthanasia when necessary according to veterinarian instructions.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
  • Assisted with polishing, removing stains and other dental procedures.
  • Determined appropriate dosages of medication based on weight calculations using veterinary scales.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Delivered excellent service to pet owners to drive repeat business.
  • Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Responded promptly to emergency calls outside normal business hours.
  • Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
  • Operated x-ray machines and exposed radiographic films.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
  • Prepared food to meet needs of animals under care with appropriate meals.

Education

Certified - Certified First Responder

Indiana Emergency Services
Indianapolis, IN
03-1991

Associate of Science - Animal Health Technology

North American School of Animal Science
Baton Rouge, LA
05-1982

High School Diploma -

F.J. Reitz High School
Evansville, IN
06-1977

Skills

  • Patient scheduling
  • Electronic health records
  • Medical terminology
  • Data entry
  • HIPAA compliance
  • Customer service
  • Attention to detail
  • Problem solving
  • Conflict resolution
  • Appointment scheduling
  • Emergency response preparedness
  • Infection control procedures

References

References available upon request.

Timeline

Medical Support Assistant Advanced

Dept. of Veteran Affairs
05.2016 - 06.2021

Medical Office Assistant

Ascension-St. Vincent Cardiology Medical Office
01.2008 - 04.2016

Veterinary Technician

Johnson County Animal Clinic
07.2007 - 12.2007

Veterinary Technician

Towne South Animal Hospital
09.2005 - 08.2007

Certified - Certified First Responder

Indiana Emergency Services

Associate of Science - Animal Health Technology

North American School of Animal Science

High School Diploma -

F.J. Reitz High School

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