LORI Reynolds
BROOKPARK,OH
Summary
Adept Medical Assistant with a proven track record at Metro Health Center, enhancing patient care through effective problem-solving and multitasking. Skilled in medical billing and known for exceptional customer service, I spearheaded initiatives that improved practice efficiency by 20%. My reliability and innovative management foster a compassionate environment, ensuring high-quality patient support.
Overview
30
30
years of professional experience
Work History
Medical Assistant
Metro health Center
05.1994 - 08.1994
- Maintained accurate records of patient care, condition, progress and concerns.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Monitored vital signs, such as blood pressure and pulse.
- Changed sterile dressings.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Provided pre- and post-operative care.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted patients with ambulation and crutch walking.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
- Documents objective data and routine aspects of patient care.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Medical Assistant
Donahue Foot and Ankle Center
09.1994 - 10.2015
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Changed sterile dressings.
- Provided pre- and post-operative care.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Maintained accurate records of patient care, condition, progress and concerns.
Medical Assistant/Medical Receptionist OB/GYN
University Hospitals
11.2016 - 03.2020
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Maintained detailed records of test results by entering data and patient information into computer
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Obtained client medical history, including medication information, symptoms and allergies
- Collected and documented patient medical information such as blood pressure and weight
- Oriented and trained new staff on proper procedures and policies
- Collected all pertinent data and calculations to aid physician in interpreting results
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Scheduled and accompanied clients to medical appointments
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Called and faxed pharmacies to submit prescriptions and refills
- Submitted prescriptions to pharmacy via phone, fax or web
- Attended required training, education and meetings
Practice Lead Podiatry
University Hospitals Of Cleveland
Parma, OH
02.2022 - 10.2024
- Improved practice efficiency by implementing new operational processes and streamlining workflows.
- Enhanced client satisfaction through consistent delivery of high-quality services and timely followups.
- Developed strong relationships with clients by providing personalized attention, understanding their needs, and offering tailored solutions.
- Led a team of professionals to achieve practice goals, fostering collaboration and continuous professional development.
Education
Certification of Completion - Medical Coding And Billing
US Careers Institute
Fort Collins, CO10.2021
Associates Degree - Medical Assisting
Bryant and Stratton College
Parma, Ohio1994
High School Diploma - undefined
Berea High School
Berea, Ohio1992
Skills
- Innovation management
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Medical Billing
- Medical Coding
Timeline
Practice Lead Podiatry
University Hospitals Of Cleveland
02.2022 - 10.2024
Medical Assistant/Medical Receptionist OB/GYN
University Hospitals
11.2016 - 03.2020
Medical Assistant
Donahue Foot and Ankle Center
09.1994 - 10.2015
Medical Assistant
Metro health Center
05.1994 - 08.1994
Associates Degree - Medical Assisting
Bryant and Stratton College
High School Diploma - undefined
Berea High School
Certification of Completion - Medical Coding And Billing
US Careers Institute