Lori Reynolds
Houston
Summary
Dynamic Office Manager and Cashier at The Cheesecake Factory, recognized for enhancing workflow efficiency and maintaining confidentiality. Expert in transaction handling and point of sale operations, demonstrating reliability and exceptional customer service. Successfully implemented loss prevention strategies, significantly reducing theft incidents while ensuring accurate financial records and drawer balancing.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
25
25
years of professional experience
Work History
Office Manager/Cashier
The Cheesecake Factory
09.2000 - Current
- Assisted in maintaining office supplies inventory and coordinating procurement processes.
- Implemented basic administrative procedures to streamline workflow within the office environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Education
Associate of Arts - Business Communication
University of Phoenix
Tempe, AZ07-2010
Skills
- Reliable and trustworthy
- Dependability and reliability
- Transaction handling
- Credit and cash transactions
- Gift card handling
- Receipt handling
- Sales transactions
- Empathy and patience
- Point of sale proficiency
- Point of sale operation
- Drawer balancing
Timeline
Office Manager/Cashier
The Cheesecake Factory
09.2000 - Current
Associate of Arts - Business Communication
University of Phoenix
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