Lori Richter
New Waverly,TX
Summary
Store Manager bringing 32 years of expertise in sales, customer service, employee training and development. Excellent written and verbal communication skills, strong organizational skills. Proven history of applying strong relationship building, decision making and planning strengths to promote business objectives. Commended for managing high-volume task loads with efficiency and effective delegation of staff. High-energy Manager bring significant experience focused on eliminating shrink with excellent customer service and boosting morale with training and development of team, maximizing productivity to meet challenging daily goals and sales.
Overview
14
14
years of professional experience
Work History
Store Manager
Carter’s
11.2022 - Current
- Led daily store operations to optimize customer experience and drive sales performance.
- Developed staff training programs to enhance product knowledge and improve service quality.
- Implemented inventory management processes to reduce stock discrepancies and increase efficiency.
- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Developed training programs to enhance staff performance and improve customer service standards.
- Implemented visual merchandising standards, driving improved product presentation and customer experience.
- Analyzed sales data to identify trends, inform strategic decisions, and optimize product assortment.
- Fostered a collaborative team environment, mentoring staff to enhance skills and increase retention rates.
- Managed store operations, ensuring compliance with company policies and local regulations for safety standards.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Front End Manager/MOD
Lowes Home Improvement
03.2018 - Current
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods, Evaluated financial reports and trend forecasts.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Achieved sales goals and business objectives by motivating staff and promoting smart customer service with pro and consumer credit.
- Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings with VOC, LPP, and smart customer service.
- Mentored employees in management of complicated sales, complex issues and difficult customers with extensive management experience.
- Supervised employees in 13 department and delegated each one with tasks and responsibilities.
- Managed 7 department at once with multiple employees, increased sales, maintained departments inventory/shrink and low turnover.
Customer Service/Sales Representative
AT&T
04.2016 - 02.2018
- Received consistently high customer satisfaction reviews.
- Perform procedures to open and close store.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Manager/Visual Merchandiser
Buck Fergeson Originals
01.2013 - 01.2017
- Accounts receivable, accounts payable, payroll, banking, maintain inventory, including online orders, perform procedures to open and close store.
- Provide personal customer service with bridal registries, special orders and specialized in building and designing furniture sets. Living room/bedrooms.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professionalism hosting fashion shows and vendor shows.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Attended trade shows for in-person engagement and network building.
Store Manager
Cato's Fashion
01.2012 - 01.2014
- Managed 2 locations 1:45 minutes from each other.
- Created associate training programs recruiting, hiring, training employees maintaining employee records for two locations.
- Created visual merchandising standard for all Cato Fashion stores and branding.
- Responsible for the visual merchandising set-up of new store locations.
- Oversaw store inventories every 6 months managed through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
High school diploma - undefined
Willis High School
Willis, TXPractical Nursing
Lone Star College
Kingwood, TXSkills
- Merchandising proficiency
- Training and development
- Administrative multitasking
- Effective organization
- Collaborative teamwork
- Advanced problem solving
Accomplishments
My first 6months with my current store I increased store sales by 60%. We are also credit driven increased negative 150 cards to 350 increasing 333%. Currently a test store for the region for marketing and new clothing lines. Take pride that teams I’ve hired and trained in past or currently are still with me are now becoming managers or district managers.
Timeline
Store Manager
Carter’s
11.2022 - Current
Front End Manager/MOD
Lowes Home Improvement
03.2018 - Current
Customer Service/Sales Representative
AT&T
04.2016 - 02.2018
Sales Manager/Visual Merchandiser
Buck Fergeson Originals
01.2013 - 01.2017
Store Manager
Cato's Fashion
01.2012 - 01.2014
High school diploma - undefined
Willis High School
Practical Nursing
Lone Star College