Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Rios

San Antonio,TX

Summary

Motivated and highly organized professional returning to the workforce after a break to raise a family. Eager to leverage strong organizational, multitasking, and communication skills in a customer service or office support role with a company that values reliability and teamwork. In high hopes to obtain a position with a growth-oriented company where I can contribute my skills, experience, and dedication to delivering exceptional results, while continuing to grow professionally.

Overview

11
11
years of professional experience

Work History

Main Switchboard Operator

MHMR Services of the Concho Valley
08.2016 - 05.2019
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Assistant Manager

THE CASH STORE
08.2013 - 06.2016
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Developed strong working relationships with staff, fostering a positive work environment.

Kids Club Associate

GOLDS GYM
10.2012 - 09.2013
  • Monitored all activities to maintain maximum level of safety.
  • Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
  • Actively participated in child's activities by reading to groups, painting, coloring and playing games.
  • Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.

Loan Processor

DCS
07.2008 - 01.2011
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.

Education

Esthetician License -

Ogle Beauty School
San Antonio, TX
08.2020

High School Diploma - undefined

Central High School
San Angelo, TX
01.2005

Skills

  • Operating switchboards
  • Quick-learning
  • Telephone operations
  • Dependability
  • Excellent verbal communication skills
  • Front desk operations
  • Computer skills
  • Multitasking
  • Organizational skills
  • Scheduling appointments
  • Attention to detail
  • Paging systems
  • Confidentiality

Timeline

Main Switchboard Operator

MHMR Services of the Concho Valley
08.2016 - 05.2019

Assistant Manager

THE CASH STORE
08.2013 - 06.2016

Kids Club Associate

GOLDS GYM
10.2012 - 09.2013

Loan Processor

DCS
07.2008 - 01.2011

High School Diploma - undefined

Central High School

Esthetician License -

Ogle Beauty School

Similar Profiles

CREATE PROFILE