Summary
Overview
Work History
Education
Skills
Cared for aging parent from 2011 - 2023
Timeline
Generic

Lori Roberson

Waddell,AZ

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

29
29
years of professional experience

Work History

Behavioral Health Technician

Southwest Network
10.2007 - 07.2012
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Performed client intake procedures according to internal standards for new admissions
  • Prepared and submitted daily billing reports to management

Eligibility Supervisor

Family Assistance Program
08.1989 - 02.2007
  • Complied with department, organization and government policies and procedures.
  • Performed eligibility assistance, case management, referrals or related function.
  • Facilitated referral to community resources to assist with other needs and intricate issues.
  • Uploaded and submitted verification documents and completed applications.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Detention Officer

Coconino County Sheriff's Office
09.1983 - 12.1987
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Regularly conducted security and sanitation checks.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Assisted in intake and release of inmates.
  • Supervised inmates during meals, recreation and other activities.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.

Education

Bachelor of Science - Healthcare Administration

Grand Canyon University
Phoenix, AZ
04.2018

Skills

  • Managing Multiple Tasks
  • Time Management
  • Verbal and Written Communication
  • Complex Problem-Solving
  • Administration and Reporting
  • Highly detail oriented

Cared for aging parent from 2011 - 2023

Parent, who was a Veteran, needed full-time compensated care and I was the person who provided it. 

Timeline

Behavioral Health Technician

Southwest Network
10.2007 - 07.2012

Eligibility Supervisor

Family Assistance Program
08.1989 - 02.2007

Detention Officer

Coconino County Sheriff's Office
09.1983 - 12.1987

Bachelor of Science - Healthcare Administration

Grand Canyon University

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Lori Roberson