Lori Rosa-Rivera`
Hartford,CT
Summary
Proactive Consultant with extensive experience in hospitality and management roles. Proven success in enhancing safety measures, streamlining processes, and maintaining compliance with industry regulations. Strong skills in problem-solving, attention to detail, team leadership, and strategic planning, offering a blend of technical knowledge and customer service excellence.
Overview
6
6
years of professional experience
Work History
Consultant
TTM Technologies
02.2023 - Current
- Enhanced safety measures through consistent inspection and maintenance of launch equipment to ensure optimal functionality.
- Streamlined assembly and disassembly processes for missile components, reducing time spent on routine tasks.
- Identified potential issues before they escalated, implementing preventative measures that reduced system downtime.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
Waitress
Cracker Barrell Old Country Store
04.2022 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
IHOP
04.2018 - 04.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
House Keeping Manager
Hampton Inn By Hilton
03.2018 - 03.2020
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Completed schedules, shift reports, and other business documentation.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Strategic Planning
- Integrity and Honesty
- Customer Service
Timeline
Consultant
TTM Technologies
02.2023 - Current
Waitress
Cracker Barrell Old Country Store
04.2022 - 08.2023
Waitress
IHOP
04.2018 - 04.2023
House Keeping Manager
Hampton Inn By Hilton
03.2018 - 03.2020
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