Lori Rosenbalm
Camby,Indiana
Summary
Dynamic professional with a proven ability to assess members' needs, strengths, and challenges to create tailored care plans that promote well-being. Exceptional verbal and written communication skills facilitate effective interactions with members, families, and multidisciplinary teams, fostering a collaborative approach to care. Committed to understanding and respecting diverse backgrounds while providing culturally competent support and advocating for members' rights within healthcare and social service systems. Experienced in crisis management, adept at de-escalating situations and connecting clients with essential community resources to overcome barriers to care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Care Manager-Social Service Mobile
CareSource-Indianapolis, IN
11.2021 - Current
- Community Based Case Manager-Social Service Mobile
- Engage the member and complete a health and psychosocial assessment considering the cultural and linguistic needs of each member. Develop ICP in collaboration with members’ needs and preferences. Implement and identify interventions to eliminate barriers to facilitate achievement of care plan goals. Provide mentoring and onboarding to new hire staff.
- MCE-MCE report
- Nevada Team job shadow
- High Acuity Complex member report
- Onboarding MSW students
Care Manager Social Worker
CareSource-Indianapolis, IN
02.2023 - 02.2023
- Community Based Case Manager-Social Service Mobile
- Wayspring project- Provide quality oversight of the Wayspring program to ensure members are receiving a personalized support system throughout their treatment and recovery process. Work with providers and Wayspring staff to help coordinate care and connect member with community resources. Facilitate and participate in ICT and care conferences. Responsible for reporting areas of opportunities for improvement to CareSource leadership staff. Ensure members who are admitted to an inpatient medical or treatment facility have follow up appointments with providers to eliminate gaps in a member’s care.
Case Manager/Health Management
CareSource-Dayton, OH
10.2020 - 10.2021
- Collaborate with members of an interdisciplinary care team to meet the needs of the individual and the population and identify problems or opportunities that would benefit from care coordination. Complete a health and psychosocial assessment considering cultural and linguistic needs of members. Facilitate regularly scheduled ICT (Interdisciplinary Care Team) meetings to meet the needs of the members. Identify and manage barriers to achievement of care plan goals. Identify and implement effective interventions based on clinical standards and best practices. Assist with empowering the members to manage and improve their health, wellness, safety adaptations, and self-care through effective care coordination and case management. Educate the members/caregivers about treatment options, community resources, insurance benefits to ensure timely and informed decisions can be made. Provide clinical oversight and direction to unlicensed team members as appropriate.
Care Coordinator-Mobile
CareSource-Indianapolis, IN
04.2019 - 11.2020
- Assess, plan implement, coordinate/facilitate, monitor, and evaluate options and services to meet an individual’s health needs and assist providers in the ongoing management of members. Advocate and facilitate coordination of care and services driven by individualized goals and interventions on the member plan of care. Maximize member health, wellness, safety, adaptation, and self-care through effective care coordination and case management. Communicate, coordinate, and collaborate with ICT and between members and providers. Plan for post discharge needs and facilitate transition to appropriate level of care. Referrals to and involvement of community agencies and organizations to meet identified needs.
Social Worker
St. Mary’s Medical Center-Hobart, IN
11.2017 - 04.2019
- Responsible for the ongoing commitment to the core values of Community Healthcare System by providing patients with dignity, compassionate care, community, quality, and stewardship. Provide medical case reviews of patient’s medical charts through the Epic computer system to promote maximum health care benefits. Provide counseling and support to patients and their families to assist in the solution of psychosocial, illness-related problems. Provide discharge planning and case management with patients and their families to arrange appropriate community resources to promote a safe discharge from the hospital.
Director of Staff Development
AccessAbilities Inc.-Merrillville, IN
11.2016 - 11.2017
- Responsible for screening, interviewing, and hiring exceptional staff. Once hired, provide the best possible training, support, guidance, and retraining of the staff. Communicated with other directors to determine the ongoing needs to hire additional team members. Responsible for all marketing and promotion of the agency. Work closely with local high schools and universities to develop an internship program. Provide supervision and guidance to social work interns. Work closely with directors, supervisors, and other staff to coach, mentor, and counsel on providing exceptional customer service and deliver quality services. Indiana Notary, American Heart Association Certified CPR/First Aid Instructor, Crisis Prevention Instructor.
Director of Area Life Enrichment Support- Home Office
Trilogy Health Services-Louisville, KY
01.2014 - 07.2016
- Provide consultant support for activities and memory care for northern Indiana Trilogy health campuses. These duties include the education and in service of dementia services, program development, providing coaching and support to the campus staff to ensure regulations and quality programming are taking place within the campus. Responsible for the management of the support team members who support Northern Ohio and Michigan. Responsible for the hiring of appropriate staff for northern Indiana region. Certified Dementia Practitioner.
Legacy Neighborhood Director
Avalon Springs Health Campus, Trilogy Health Services-Valparaiso, IN
01.2013 - 01.2014
- Oversee and assume the leadership, responsibility, and accountability of directing the general daily operations of the 32-bed assisted living facility for dementia patients. Provide assessment and evaluation of potential and current residents to ensure criteria are met for level of care in accordance with licensure for assisted living facilities as directed by the State Board of Health. Develop and maintain relationships with patients and family members to ensure excellent customer service.
Case Manager/Social Worker of the Inpatient Dementia Geriatric Unit
IU Health La Porte – La Porte, IN
03.2010 - 01.2013
- Established dementia-based programming based on the individual patient’s needs and level of cognitive functioning. Responsible for screening admissions to the inpatient geriatric dementia unit. Work closely with managed care companies for reimbursement. Responsible for case management, discharge planning, and utilization review for the inpatient geriatric unit.
Case Manager/Patient Care Coordinator
Kosciusko Community Hospital - Warsaw, IN
03.2004 - 02.2010
- Provide medical case reviews of charts. Report these findings to insurance providers to ensure prospective payment while working closely with the medical staff and physicians. Provide discharge planning working with patients, and their families to arrange extended care facilities placement, home health care, hospice, durable medical equipment and assist with transfer to appropriate facilities for necessary level of care. Awarded Kosciusko Community Hospital Five Star Employee for customer service 2006.
Education
Bachelor of Science - Social Work
BALL STATE UNIVERSITY
Muncie, IndianaSkills
- Assessment skills
- Communication skills
- Cultural competency
- Crisis intervention
- Problem solving
- Organization skills
- Collaboration
- Knowledge of resources
- Empathy and understanding
- Advocacy
Certification
Licensed Social Worker of the State of Indiana
Timeline
Care Manager Social Worker
CareSource-Indianapolis, IN
02.2023 - 02.2023
Care Manager-Social Service Mobile
CareSource-Indianapolis, IN
11.2021 - Current
Case Manager/Health Management
CareSource-Dayton, OH
10.2020 - 10.2021
Care Coordinator-Mobile
CareSource-Indianapolis, IN
04.2019 - 11.2020
Social Worker
St. Mary’s Medical Center-Hobart, IN
11.2017 - 04.2019
Director of Staff Development
AccessAbilities Inc.-Merrillville, IN
11.2016 - 11.2017
Director of Area Life Enrichment Support- Home Office
Trilogy Health Services-Louisville, KY
01.2014 - 07.2016
Legacy Neighborhood Director
Avalon Springs Health Campus, Trilogy Health Services-Valparaiso, IN
01.2013 - 01.2014
Case Manager/Social Worker of the Inpatient Dementia Geriatric Unit
IU Health La Porte – La Porte, IN
03.2010 - 01.2013
Case Manager/Patient Care Coordinator
Kosciusko Community Hospital - Warsaw, IN
03.2004 - 02.2010
Bachelor of Science - Social Work
BALL STATE UNIVERSITY