Lori Sue Routh
Fort Myers,FL
Summary
I am dedicated to providing exceptional customer service. With 18 years of experience behind me, I have mastered active listening and problem solving skills, computer aptitude and telephone etiquette skills. I am always open to improving and expanding my current skill levels.
Overview
23
23
years of professional experience
Work History
Portal Support Agent
Parallon
Fort Myers, FL
04.2006 - Current
- Senior PCL for Portal Support
- One of two people who participated in the InterMedHX Pilot Program
- One of two people who participated in the introductory DCB Pilot Program
- Provided technical assistance to customers via phone and secure messages, troubleshooting issues with software applications.
- Interpreted customer needs and provided appropriate solutions in an efficient manner.
- Actively listened to customers to understand their concerns and determine best course of action.
- Utilized problem solving skills to diagnose technical problems accurately and efficiently.
- Created user accounts on various systems following established procedures.
- Ensured compliance with all applicable laws governing data privacy when handling sensitive information from customers.
ED Admissions Registrar
Southwest Florida Regional Medical Center
07.2005 - 04.2006
- PAS trained Registrar for the Admissions Department and the Emergency Discharge Desk.
- Duties included: ER patient registration, creating patient records, filing cases for Utilization and Review, preparing cases for Health Information Services and Primary doctors, checking out discharged ER patients, collecting fees and copays, and updating insurance information in patient files.
- Provided customer service to patients by answering inquiries regarding hospital services, policies, and procedures.
- Also performed after-hours and weekend outpatient and ER admissions.
Laboratory Registration Clerk
Charlotte Regional Medical Center
10.2001 - 07.2005
- Duties included: Admitting and ER registration, Per Diem PBX Operator from 10/2001 to 05/2002
- From 05/2002 to 7/2005, title changed to Reference Labs Registration Clerk
- Duties included: registering lab specimens and ordering tests brought by courier, answering calls for the Lab, filing and faxing results, dispensing laboratory procedure instructions, and conducting Employee Drug Screenings for our facility and local employers.
Education
Associate of Applied Science -
Bergen County Community College
01.1986
High School Diploma -
Northern Valley Regional High School, Old Tappan
01.1980
Skills
- Patients are first in every aspect of service
- Adherence to customer service procedures
- Committed to maintaining data integrity
- Strong problem solving aptitude
- Seasoned in medical clinical procedures
Leadership Experience
I have served as a subject-matter expert and demonstrated my ability to assist new hires. I have provided on-the-spot support as needed, and I have provided assistance and guidance to my team members whenever my help was requested. I have also assisted my supervisor by providing secondary support to my teammates as needed.
Timeline
Portal Support Agent
Parallon
04.2006 - Current
ED Admissions Registrar
Southwest Florida Regional Medical Center
07.2005 - 04.2006
Laboratory Registration Clerk
Charlotte Regional Medical Center
10.2001 - 07.2005
Associate of Applied Science -
Bergen County Community College
High School Diploma -
Northern Valley Regional High School, Old Tappan
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