Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Presentations
Licensure/Certification
Publications Media
Personal Information
Generic

Lori Ryland, Ph.D., LP, BCBA-D, CHC

BATTLE CREEK,MI

Summary

Collaborative, strategic and outcome-oriented healthcare executive. Broad scope of healthcare experience including inpatient psychiatric care, addiction treatment, intellectual and developmental disabilities, criminal justice reform, serious and persistent mental illness, and autistic spectrum. Health Plan expertise in areas of Utilization and Appeals Management, Provider Contracting and Auditing, and Oversight and Monitoring of Quality of Care. Leader in implementation of healthcare technology to improve clinical documentation, utilization management, appeals management, data analytics, and research.

Overview

28
28
years of professional experience
1
1
Certification

Work History

CEO/Founder/Principal consultant

Strategies Healthcare Consulting
01.2023 - Current
  • Founded a healthcare consulting and executive coaching firm serving behavioral health, intellectual and developmental disabilities, addiction treatment, and integrated care organizations nationwide.
  • Provide strategic advisory and hands-on support across clinical quality, documentation compliance, revenue cycle optimization, accreditation readiness, and outcomes-based care.
  • Partner with leadership teams to improve operational efficiency, reduce denials, enhance patient retention, and foster high-performing cultures.
  • Key service areas include: Healthcare operations and systems improvement, Clinical supervision, training, and documentation audits, Revenue cycle performance and medical necessity consulting, Patient outcomes strategy and engagement retention, Accreditation preparation (CARF, Joint Commission, state), Executive coaching for leadership development and performance.

CEO/Founder/Private practice

Strategies behavioral Healthcare
01.2023 - Current
  • Provide outpatient psychotherapy for adults with a focus on evidence-based treatment, including Acceptance and Commitment Therapy (ACT), Cognitive Behavioral Therapy (CBT), and Dialectical Behavior Therapy (DBT).
  • Specialize in addressing depression, anxiety, trauma, addiction, grief and loss, and adult ADHD/executive functioning.
  • Deliver compassionate, goal-oriented care designed to foster healing, resilience, and lasting change.

Chief Clinical Officer

Pinnacle treatment centers
01.2018 - 06.2024
  • Implement and maintain evidence-based clinical services in a drug and alcohol addiction treatment services provider with more than 150 programs in nine states.
  • Ensure services provided and clinical documentation meet regulatory, statutory, and contractual requirements.
  • Develop and implement evidence-based clinical system of care in detoxification/residential treatment, intensive outpatient, partial-hospitalization, outpatient, and medication-assisted treatment facilities in California, Georgia, Indiana, Ohio, Kentucky, New Jersey, Pennsylvania, North Carolina, and Virginia serving 30,000+ patients per day.
  • Oversight of clinical training and competencies, clinical consultation, and clinical supervision.
  • Manage oversight of the statutory, regulatory, and contractual requirements in facilities.
  • Ensure facilities meet CARF or Joint Commission accreditation requirements as well as state legislative, licensing, Medicaid contract, and commercial health plan contractual requirements.
  • Oversight of utilization management, appeals, payer relations, quality, policy, and accreditation.
  • Ensure medical necessity is evaluated and documented in the electronic medical record.
  • Develop business process in information technology systems resulting in real-time data dashboards utilized for facility operations as well as corporate oversight and monitoring.
  • Ensure electronic medical record documentation and facility business process meet each state legislative, licensing, accreditation requirements and payer expectations for revenue cycle.
  • Installation of functional, clinical, and social risk measures, acceptability tools, and data elements in the electronic health record used for individualized treatment planning, program and organizational outcomes evaluation, and outlier management.
  • Successful collaborative management across multiple stakeholders and levels of care.
  • Submission of articles for publication, interviews with media, podcasts, advertisements, and presentations for stakeholders, communities, and professionals in the clinical field.
  • Participation in the due diligence process for evaluating potential acquisitions for synergies, clinical quality, potential risk.
  • Drives integration efforts for successful acquisitions in areas within clinical scope.
  • Ensure Denovo facilities meet statutory, regulatory, and contractual requirements for services provided.
  • Served on National Association for Behavioral Healthcare – Addiction Treatment Quality Committee.

Chief Executive Officer

Universal Health Services – Skywood Residential Integrated Treatment, Foundations Outpatient Chicago, Foundations Outpatient Detroit
01.2017 - 01.2018
  • Managed operations of 100-bed detox/residential treatment facility and two outpatient facilities, upholding organizational mission and strategy.
  • Responsible for operational budget, expenses, revenue, staffing, and risk management.
  • Direct management of all medical, clinical, nursing, business office, facilities, and administration.

Clinical Director (Facility Compliance Officer)

Universal Health Services – Skywood Residential Integrated Treatment
01.2015 - 01.2017
  • Converted a 300-acre golf course resort into a 100-bed licensed, Joint Commission accredited detoxification and residential treatment program with specialty certification in Integrated Treatment.
  • Developed clinical programming, hired, trained, and supervised staff.
  • Led policy and procedure development, licensing, and risk management.
  • Appointment by the Michigan Governor to the Human Trafficking Health Advisory Board.

Chief Clinical Officer

Southwest Michigan Behavioral Health (SWMBH)
01.2014 - 01.2015
  • Company Overview: Medicaid Behavioral Health Plan – Behavioral Health PIHP
  • Managed Medicaid regional contract for all Medicaid behavioral health services for Intellectual and Developmental Disabilities, Addiction, adults with Serious and Persistent Mental Illness, and children with Serious Emotional Disturbance.

Chief Clinical Officer

Venture Behavioral Health (VBH)
01.2005 - 01.2012
  • Company Overview: Medicaid Behavioral Health Plan – PIHP
  • Health Plan oversight of Utilization and Appeals Management, Member Grievance and Appeals, Provider Contracts and Credentialing, Regulatory Audits.
  • Managed regional clinical training and technology budget.
  • Grant funding acquisition and management.

Clinical Director

Barry County Community Mental Health Authority
01.2001 - 01.2005
  • Managed community mental health services and programming.
  • 24-hour crisis on-call supervision performing crisis evaluations and voluntary/involuntary admissions into psychiatric inpatient services and consultation.
  • Elected Chair of the Multi-purpose Collaborative in the region consisting of stakeholders of human services, courts, criminal justice, and schools.
  • Selected by county courts to participate in multi-disciplinary Juvenile Drug Court Implementation Team and Policy Team.
  • Grant writing and grant management.

Intensive Outpatient Program/Jail Diversion Mgr

Barry County Community Mental Health Authority
01.1999 - 01.2001
  • Performed outpatient treatment for adults with serious and persistent mental illness and children with serious emotional disturbance.
  • Developed a jail diversion program meeting state requirements.
  • Trainer for CMH staff, detention officers, police officers, administrators, community.
  • Developed an Intensive Outpatient Program as a diversion or step-down from Inpatient Psychiatric Hospitalization.

Predoctoral psychology intern

VA Medical Center
01.1998 - 01.1999
  • Company Overview: APA Accredited Predoctoral internship
  • Substance Abuse Residential, Substance Abuse Outpatient, Therapeutic Residence/Transitional Living Program, PTSD Inpatient and PTSD Outpatient (combat and sexual trauma), Inpatient psychiatric, Mental Health Clinic.
  • APA Accredited Predoctoral internship

Education

Doctor of philosophy - Clinical psychology

Western Michigan University
Kalamazoo, MI
04-2000

Master of Arts - Clinical Psychology

Western Michigan University
Kalamazoo, MI
12-1996

Bachelor of Arts - Psychology-with Honor

Michigan State University
East Lansing, MI
04-1992

Skills

  • Leadership
  • Operational excellence
  • Customer focus
  • Strategic visioning
  • Healthcare compliance
  • Outcomes
  • Results-oriented

Accomplishments

  • Led clinical documentation improvement project for a multi-site behavioral health provider, resulting in a 30% reduction in insurance denials and improved compliance with payer requirements.
  • Developed and implemented a patient outcomes tracking system that aligned with value-based care metrics, leading to improved symptom monitoring and reduced early discharges across programs.
  • Guided a national addiction treatment organization through Joint Commission and CARF accreditation preparation, including policy review, documentation audits, and mock survey facilitation.
  • Streamlined operational workflows across clinical and administrative departments, decreasing referral-to-intake time and increasing patient engagement in early stages of care.
  • Partnered with clinical leadership teams to enhance supervision structures, establish quality improvement plans, and develop CEU-accredited training tailored to workforce development goals.
  • Developed, implemented, maintained a comprehensive documentation audit program with tracking and trending of areas for opportunity and strength.
  • Created custom documentation templates and training modules for medical necessity compliance, which were adopted across multiple service lines and improved audit readiness.

Certification

ICF Certified Coach

Timeline

CEO/Founder/Principal consultant

Strategies Healthcare Consulting
01.2023 - Current

CEO/Founder/Private practice

Strategies behavioral Healthcare
01.2023 - Current

Chief Clinical Officer

Pinnacle treatment centers
01.2018 - 06.2024

Chief Executive Officer

Universal Health Services – Skywood Residential Integrated Treatment, Foundations Outpatient Chicago, Foundations Outpatient Detroit
01.2017 - 01.2018

Clinical Director (Facility Compliance Officer)

Universal Health Services – Skywood Residential Integrated Treatment
01.2015 - 01.2017

Chief Clinical Officer

Southwest Michigan Behavioral Health (SWMBH)
01.2014 - 01.2015

Chief Clinical Officer

Venture Behavioral Health (VBH)
01.2005 - 01.2012

Clinical Director

Barry County Community Mental Health Authority
01.2001 - 01.2005

Intensive Outpatient Program/Jail Diversion Mgr

Barry County Community Mental Health Authority
01.1999 - 01.2001

Predoctoral psychology intern

VA Medical Center
01.1998 - 01.1999

Doctor of philosophy - Clinical psychology

Western Michigan University

Master of Arts - Clinical Psychology

Western Michigan University

Bachelor of Arts - Psychology-with Honor

Michigan State University

Presentations

  • 2024-03-12, Behavioral Health Business – VALUE conference, Miami, Filling Gaps: Integrating Behavioral Health into Medicare.
  • 2021-04-14, National conference presentation for American Association for the Treatment of Opioid Dependence (AATOD), Utilization of Performance Metrics, Dashboards, and Clinical Outcomes Data to Improve Patient Care.
  • 2019-08-22, International Addiction Conference and Clinical Reports, Barcelona, Spain, Keynote speaker
  • 2018-04-10, Midwest International Association of Machinists and Aerospace Workers, Chicago, Illinois, Compassion Fatigue.
  • 2018-08-10, Innovations in Behavioral Healthcare, Nashville, TN, Keynote speaker- How to Maximize Patient Engagement and Effectiveness.
  • 2017-10-02, Moments of Change conference, West Palm Beach, FL, Cognitive Behavior Therapy and Behavioral Strategies for Treating Addiction and Co-occurring Disorders.
  • 2017-06-16, Innovations in Behavioral Healthcare, Nashville, TN, Cognitive Behavior Therapy and Behavioral Strategies for Treating Addiction and Co-occurring Disorders.
  • 2016-10-04, United Auto Workers Annual Fall conference, Treating Addictive Disorders: Alcohol and Drug Use.
  • 2016-08-09, SAMHSA Block Grant conference, Cognitive Behavior Therapy and Interpersonal Psychotherapy in Treatment of Depressive and Bipolar Disorders.
  • 2015-02-10, Southwest Michigan Behavioral Health MI Health Link Implementation: Lessons Learned
  • 2013-06-17, North Carolina Council of Community Programs, Integrated Care as a Strategic Managed Care Tool.
  • 2013-02-12, MACMHB Winter Conference, Implementing the Medicaid Autism Benefit
  • 2012-12-04, Behavioral Health/Primary Care Integration Conference, CBT for Chronic Medical Conditions
  • 2012-05-01, MACMHB Spring Conference, Update from Diversion Strategies Work Group.
  • 2012-06-01, Cross Cutting and Innovative Practices Conference, CBT for Chronic Medical Conditions
  • 2012-11-28, Screening and Assessment to Improve Outcomes for Persons with Mental Illness and Developmental Disabilities.
  • 2011-04-01, Co-occurring Conference, Cognitive Therapy Techniques for Co-occurring Disorders.
  • 2011-09-01, Substance Abuse Disorder Conference, Cognitive Therapy Techniques for Co-occurring Substance Abuse and Mental Health Disorders.
  • 2011-10-01, URAC Accreditation: Applicability and Implications for PIHPs and CMHSPs

Licensure/Certification

  • Certified Healthcare Compliance (CHC), 132284
  • Certified in Healthcare Privacy Compliance (CHPC), 133694
  • ICF Certified Coach (ACC)
  • Certification of Professional Qualifications (CPQ), Association of State and Provincial Psychology Boards
  • Licensed Psychologist, Michigan, 6301010239
  • Licensed Psychologist with HSP, Indiana, 20043722A and B
  • Licensed Psychologist, Ohio, P.08266
  • Clinical Psychologist, Virginia, 0810007729
  • Licensed Psychologist, Pennsylvania, PS019527
  • Practicing Psychologist, New Jersey, 355100684300
  • Psychologist and HSP-P, North Carolina, 6169
  • Licensed Psychologist, Georgia, PSY004606
  • Licensed Psychologist, Kentucky, 275201
  • PSYPACT authorization to provide telehealth services in 42 states
  • Board Certified Behavior Analyst – Doctoral, 1-12-11395
  • Certified Cognitive Therapist, Academy of Cognitive Therapy, Beck Institute, Philadelphia PA
  • Certified Advanced Addictions Counselor, C-00316
  • Certified Clinical Supervisor, S-10058
  • Six Sigma Healthcare Black Belt Certification, 2009
  • Integrated Primary Care, Farleigh Dickinson University
  • Integrated Care Management, University of Massachusetts

Publications Media

  • Recovery Executive Podcast – Quality Clinical Processes at Scale EP 55, https://www.circlesocialinc.com/quality-clinical-processes-scale-lori-ryland/
  • Recovery Unscripted #60 Utilizing CBT with Lori Ryland, https://soberpodcasts.com/episode/recovery-unscripted/utilizing-cognitive-behavioral-therapy-lori-ryland/
  • Thrive Global, https://community.thriveglobal.com/author/lori-ryland/
  • Interview contribution for Healthline, https://www.healthline.com/health-news/more-americans-are-binge-drinking-during-pandemic-how-to-cope-without-alcohol
  • Article contribution Health and Wellness magazine, http://healthandwellnessmagazine.net/pinnacle-treatment-centers.html
  • Article contribution for WebMD, https://www.webmd.com/connect-to-care/addiction-treatment-recovery/health-benefits-sobriety
  • Article contribution for Today.com, https://www.today.com/health/7-self-care-tips-coping-covid-19-crisis-fatigue-t189933
  • Article contribution for Chosen Experiences, https://www.chosenexperiences.com/chosen-life/how-new-experiences-shape-your-brain
  • Article contribution for Healthing.ca, https://www.healthing.ca/wellness/how-to-take-the-edge-off-of-that-negative-inner-voice
  • Article contribution for Practical Pain Management, https://www.practicalpainmanagement.com/patient/treatments/mental-and-emotional-therapy/learn-practice-cbt-act-home
  • Article contribution for Syndication Cloud, https://syndication.cloud/what-does-your-internal-monologue-say-about-your-mental-health/
  • Article contribution for Future of Personal Health, https://www.futureofpersonalhealth.com/college-health-and-safety/what-addiction-looks-like-for-college-students/
  • Binge Drinking article contribution for Healthline, https://pinnacletreatment.com/blog/more-americans-are-binge-drinking-during-pandemic-how-to-cope-without-alcohol/
  • How to succeed in Dry January article contribution for Healthline, https://www.healthline.com/health-news/how-to-do-a-dry-january-under-covid-19-restrictions
  • Video Interview for Power of the Patient Project: exploring mental health care Healthline, https://pinnacletreatment.com/blog/episode-8-exploring-mental-health-care-an-interview-with-dr-lori-ryland/
  • WebMD contribution How cocaine abuse can affect your mental health, https://www.webmd.com/connect-to-care/addiction-treatment-recovery/cocaine/how-cocaine-abuse-can-affect-mental-health
  • Community Health Magazine contribution Your 2021 Survival Guide: How to keep your immune system at top strength during a pandemic and beyond., https://www.communityhealthmagazine.com/coronavirus/your-2021-survival-guide-how-to-keep-your-immune-system-at-top-strength-during-a/article_9bd9dc05-c5d0-5e24-abaa-8ebed1b7bcb2.html
  • Article contribution for The Mighty. The Echo Pandemic is Real and Your Mental Health is at Stake., https://themighty.com/2021/03/covid-19-echo-pandemic-mental-health/

Personal Information

Title: Ph.D., LP, CAADC, CCS-M, BCBA-D, CHC, CHPC

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