Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Lori Moore
Jackson,MO
Summary
Overview
8
years of professional experience
Work History
Enterprise Holdings
Team Manager, Rental Management
08.2021 - Current
Job overview
- Coached, trained and developed team members, increasing quality of work and employee motivation.
- Leveraged data and analytics to identify trends, facilitate informed decisions and drive business improvements.
- Improved productivity of customer service team by leading training initiatives for entire account of 300+ employees multiple times per month.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Assessed personnel performance and implemented team-building events to boost morale and promote employee retention.
Enterprise Holdings
Team Ambassador, Insurance Support Coordinator
12.2017 - 08.2021
Job overview
- Facilitated regular team meetings to discuss challenges, successes, strategies, and build best practices.
- Coached employees through day-to-day work and complex problems.
- Collaborated with cross-functional teams to identify and resolve customer issues quickly and professionally, while upholding quality standards.
- Implemented training programs to maximize team member development and potential.
- Assessed personnel performance and implemented team-building events to boost morale and promote employee retention.
- Provided cross-functional overflow call management for Sales Department
Enterprise Holdings
Reservation Sales Representative
01.2016 - 12.2017
Job overview
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Answered incoming and handled outgoing phone calls while developing friendly rapport with callers, answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Developed and implemented strategies to increase sales and improve customer service.
Enterprise Holdings
CAP Rental Reservation Representative
03.2015 - 01.2016
Job overview
- Developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer satisfaction-driven sales to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided inbound and outbound customers with availability and pricing information, as well as offered service alternatives.
- Resolved various issues and discrepancies for customers.
Education
Southeast Missouri State UniversityCape Girardeau, MO
Bachelors of Social Science from Sociology And Psychology
05.2018
University Overview
Skills
- Strategic Goals
- Key Performance Indicators (KPI) Monitoring
- Operational Efficiency
- Quality Standards
- Continuous Improvement Projects
- Cost Management
- Train Employees
- Project Management
- Team Management Understanding
- Presentation Skills
- Team Collaboration
Accomplishments
Accomplishments
- Spearheaded and managed each stage of the Policy Max Project designed to save departmental costs due to errors, current savings to Account is just under $90,000 since 1/2023.
- Collaborated with team of 13 in the development of RES/IDC Focus group, which focused on business analysis and workflow optimization.
- Achieved raised productivity by leading Continued Ed Training Pod with accuracy and efficiency by hosting training to 300+ employees multiple times per month.
- Supervised team of 21 staff members.
- Developed training materials for Super Team Inbound Call Training.
Awards
Awards
Quarterly Exceeds in Leadership and Performance - 1/2023
Quarterly Exceeds in Leadership and Performance - 1/2021
Quarterly Exceeds in Leadership and Performance - 10/2020
FY 2020 Outstanding in Leadership and Performance
Quarterly Exceeds in Leadership and Performance - 2/2020
FY 2019 Exceptional Achievement Award
FY 2018 Exceeds in Leadership and Performance
FY 2016 Exceptional Achievement Award
Availability
See my work availability
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Available
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Quote
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Timeline
Team Manager, Rental Management
Enterprise Holdings
08.2021 - Current
Team Ambassador, Insurance Support Coordinator
Enterprise Holdings
12.2017 - 08.2021
Reservation Sales Representative
Enterprise Holdings
01.2016 - 12.2017
CAP Rental Reservation Representative
Enterprise Holdings
03.2015 - 01.2016
Southeast Missouri State University
Bachelors of Social Science from Sociology And Psychology
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