Lori Sarbinowski
Warren
Summary
Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
3
3
years of professional experience
Work History
Retention Specialist
American Home Shield
2021.07 - Current
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Reviewed successes and failures to learn from previous mistakes.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Collaborated with managers to identify and address employee relations issues.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Developed effective improvement plans in alignment with goals and specifications.
- Analyzed problems and worked with teams to develop solutions.
- Provided ongoing coaching and feedback to facilitate long-term success in employee roles following completion of initial trainings.
Education
High School Diploma -
Lincoln High School
Warren, MI06.2007
Skills
Detail Orientated & task prioritization
Email and phone etiquette
Ability to multi-task under pressure
Data entry skills
Conflict Resolution
Decision-Making
Timeline
Retention Specialist
American Home Shield
2021.07 - Current
High School Diploma -
Lincoln High School
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