Lori Satterlee
Parkerfield
Summary
Dedicated and detail-oriented medical coder with proficiency in coding conventions established by the American Medical Association and the Centers for Medicare and Medicaid Services. Recognized for exceptional customer service skills and the ability to foster strong relationships with colleagues, healthcare providers, patients, and their families. Expertise includes medical coding, prior authorizations, insurance billing, patient education, appointment scheduling, and health record management. Eager to contribute to a dynamic organization that values service excellence while providing opportunities for professional growth and development.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Diagnostic Coordinator
Arizona Center For Cancer Care/Honor Health Cancer Care
Tempe, AZ
01.2022 - 05.2025
- Coordinated outreach to insurance carriers to ensure timely prior authorization for required testing and procedures.
- Facilitated communication by addressing telephone inquiries related to authorization details, enhancing understanding for plan members and medical staff.
- Maintained detailed spreadsheets to track medical procedures and facilitate insurance denial and approval processes.
- Coordinated the assessment of unscheduled and emergency authorizations, streamlining submissions to designated personnel for efficient resolution.
- Conducted thorough research on denied authorizations and liaised with insurance companies to ensure timely issue resolution.
- Verified and entered comprehensive patient insurance and demographic details to support insurance claims and enhance medical service delivery.
- Conducted thorough reviews of service provider documentation to confirm compliance with authorization requirements.
- Facilitated referral coordination with insurance providers and medical specialists, ensuring accurate documentation in patient charts.
Prior Authorization/Patient Scheduling Coordinator
Medix Staffing For Arizona Oncology Associates
Tempe, Arizona
08.2020 - 12.2021
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
Prior Authorization Specialist
Hawaii Mainland Administrators LLC
Tempe, Arizona
02.2019 - 06.2020
- Processed prior auth requests for MRI, CT, PET scans, all out patient procedures, therapies, durable medical equiptment , and inpatient hospital stays in accordance with applicable plan guidelines
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures
- Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response
- Escalated requests for non-standard services to the Medical director to review for medical appropriateness
- Edited letters and written material for correspondence
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
- Fielded telephone inquiries on authorization details from plan members and medical staff
- Input all patient data regarding claims and prior authorizations into system accurately
- Created and maintained spreadsheets detailing all medical procedures, including applicable denials and approvals
Front Office Assistant
Nett Pediatric Dentistry And Orthodontics
Phoenix, Arizona
01.2010 - 12.2018
- Greeted daily visitors upon arrival
- Handled incoming and outgoing correspondence, including faxes, phone, email and live chat
- Scheduled and managed appointments
- Treatment coordinating
- Managed patient health and financial records, including scanning physical files into digital records
- Verified insurance coverage and benefits
- Insurance billing
- Processed daily and monthly payments. Preformed account reconciliations and resolved variances
- Back office and chair-side assisting
- Charting and clinical documentation
- Worked with Dentrix, Ortho2, Paperless Technology, Demand Force and Referral Raven software programs
- Supervised clerical personnel, trained new employees, assisted in team building and event planning
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as area's for improvement
- Daily tidied and organized office to maintain company appearance standards. Cleaned office once a week and decorated monthly
- Performed monthly inventory and maintained office and medical supply counts
- Marketing
- Administrative support
Sales Associate
Bed Bath & Beyond Inc
San Diego, CA
10.2002 - 04.2007
- Processed incoming products into the store
- Stocked shelves and supplies. Organized displays. Decorated display beds and store front display window
- Prepared outgoing shipments
- Educated customers on different products, product care, and answered questions regarding store policies
- Liaised with customers and recommended specific products and specials in alignment with individual needs, requirements and specifications
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Analyzed and properly processed product returns and assisted customers with other selections
- Sourced hard to find items at other store locations to meet customer needs
- Trained new associates in product knowledge, selling techniques and company procedures
- Managed Bridal Registry
- Was part of yearly inventory team
- Operated a cash register for cash, check, debit and credit and maintained accurate drawers
Medical Records Specialist
Banner Health
Mesa, AZ
05.1996 - 05.2000
- Ensured that copies of records only included the information that had been requested
- Accurately pulled patient records in a timely manner
- Maintained relationships with medical providers, suppliers and reporters
- Reviewed recordkeeping procedures for patients and doctors
- Communicated effectively with staff, patients and insurance companies by email and telephone
- Kept an accurate log of all requests for medical information and records
- Reviewed documentation for compliance with requirements and accuracy of information
- Verified signatures and checked medical charts for accuracy and completion.
Education
Associate of Science - Medical Coding
Cowley College
Arkansas City, KS12-2025
Skills
- Personable and positive attitude
- Professional
- Accurate and detailed
- Dependable
- Independent
- Medical Coding (Physician Office, Hospital Outpatient/ER, Inpatient Medical and Surgical)
- Prior Authorizations
- Understanding of insurance details
- Resource information
- Documentation and paperwork
- Records management
- 3M Encoder
- DRG assignment
- Compliance
- Multitasking and organization
- Decision-making
- Customer service
- Data entry
Affiliations
Member of the American Academy of Professional Coders
Certification
- CPC - Certified Professional Coder
- Member of the AAPC -American Academy of Professional Coders.
- BLS certified through American Heart Association.
Timeline
Diagnostic Coordinator
Arizona Center For Cancer Care/Honor Health Cancer Care
01.2022 - 05.2025
Prior Authorization/Patient Scheduling Coordinator
Medix Staffing For Arizona Oncology Associates
08.2020 - 12.2021
Prior Authorization Specialist
Hawaii Mainland Administrators LLC
02.2019 - 06.2020
Front Office Assistant
Nett Pediatric Dentistry And Orthodontics
01.2010 - 12.2018
Sales Associate
Bed Bath & Beyond Inc
10.2002 - 04.2007
Medical Records Specialist
Banner Health
05.1996 - 05.2000
Associate of Science - Medical Coding
Cowley College