Lori Shaw
Virginia Beach,VA
Summary
- Driven and self-motivated with extensive knowledge of the auto industry, floor planning, and risk management.
- Strong interpersonal skills with experience interacting with clients and colleagues at all levels.
- Great problem-solving skills with extensive experience working some of our biggest clients out of risky situations.
- Proven success in growing a portfolio.
Overview
20
20
years of professional experience
Work History
Client Performance Director
NextGear Capital
01.2023 - Current
- Responsible for managing and growing portfolio of accounts with a minimum credit line of $2.5MM. Total portfolio of approximately $100MM.
- Create and maintain relationships with clients, optimizing the portfolio through the clients' use of the line of credit, identifying and mitigating pre-default account risk and supporting post default collections on defaulted accounts
Portfolio Manager
NextGear Capital
02.2022 - 01.2023
- Responsible for managing and growing portfolio of $100k to $2.49MM accounts in the Virginia Beach Market
- Create and maintain relationships with clients, optimizing the portfolio through the clients' use of the line of credit, identifying and mitigating pre-default account risk and supporting post default collections on defaulted accounts
Lead Risk & Recovery Manager
NextGear Capital
10.2019 - 02.2022
- Responsible for assessing non-default accounts in the Major Dealer (Lines of credit over $1MM) and Commercial (Lines of credit over $10MM) portfolios which have exceeded heightened risk indicators and executing timely decisions on each account within assigned portfolio
- Client engagement via phone or in person with Elite dealer group
- Coach desired dealer behavior as it relates to account performance and acceptable risk levels
- Communicate collection plan with dealer, track progress and hold dealer accountable
- Work collaboratively with Field Operations and various other departments within NGC to achieve both individual and department monthly goals, as well as overall company goals and objectives
Lead Risk Specialist
NextGear Capital
03.2015 - 02.2022
- Monitor and mitigate risk for $3MM+ accounts
- Identify concerns with dealers, through incidents or other monitoring of accounts, and re-educate dealer on best practices and NextGear policy
- Create and execute an exit plan for dealers we are no longer willing to do business with
- Assist with any needed special projects including assuming Director responsibilities when my direct supervisor is unavailable
- Built and presented training to the Lead Risk Specialist team
Risk Administration
NextGear Capital
06.2013 - 03.2014
- Manage Risk Admin inbox
- Perform admin duties to assist the FRAMs, DRAMs, Risk Managers, and Risk Directors including VIN check, pulling credit reports, title releases, and other needed items
- Generate reports to assist Risk and the Field including morning default report, Weekly extended report, and the Risk and Recovery workbook
- Manage consumer title requests for defaulted accounts
- Assist with special projects as needed
Business Service Representative
NextGear Capital
06.2013 - 03.2014
- Manage Contracts/Lending inbox
- Assign new contracts to the appropriate team members
- Review signed contract signature pages for accuracy
- Act as a go-between for Business Services department and the field representatives and other NextGear departments
- Assist with special projects as needed, including re-contracting
Owner/Operator
Shaw Family Daycare
08.2007 - 06.2013
- Planned/taught preschool curriculum for 8-10 children
- Assembled/maintained detailed records of revenue and expenses
- Prepared financial tax reports to report personal income as well as separate reports for each individual family for their own tax purposes
- During this time, I also served as Interim Director for New Life Children's Ministry from January 2009 - February 2010
- In this capacity I served as overall general manager, responsible for maintaining both Accounts Receivable and Accounts Payable
- I was also responsible for employee scheduling, new hires, and payroll
Claims Adjustor
Merastar Insurance Company
05.2004 - 02.2007
- Responsibilities included managing customers' claims from first report through final payment
- Took detailed statements from all involved parties, compared statements to official police reports, and made payment decisions based on all collected information in conjunction with applicable laws for each state in question
- Concurrently managed between 50 and 100 claims across the country at any given time
- Was part of a group of employees selected to participate in the development of a company-wide computer system overhaul
- In addition to auto claims, I was quickly cross trained in homeowner/property claims to provide emergency assistance in the aftermath of three Florida hurricanes in July 2004
Education
Bachelor of Business Administration - Economics
University of Georgia -Terry College of Business
Athens, GASkills
- Verbal and written communication
- Issues Resolution
- Financial Reporting
- Negotiation
- Business Development
- Contract Management
- Relationship Building
- Decision-Making
- Process Improvements
- Risk Management and Collections
Hobbies and Interests
- CrossFit
- Distance Running
- Completed twelve half marathons, two full marathons, and one sprint triathlon.
Timeline
Client Performance Director
NextGear Capital
01.2023 - Current
Portfolio Manager
NextGear Capital
02.2022 - 01.2023
Lead Risk & Recovery Manager
NextGear Capital
10.2019 - 02.2022
Lead Risk Specialist
NextGear Capital
03.2015 - 02.2022
Risk Administration
NextGear Capital
06.2013 - 03.2014
Business Service Representative
NextGear Capital
06.2013 - 03.2014
Owner/Operator
Shaw Family Daycare
08.2007 - 06.2013
Claims Adjustor
Merastar Insurance Company
05.2004 - 02.2007
Bachelor of Business Administration - Economics
University of Georgia -Terry College of Business
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