Lori Shaw
Noblesville,IN
Summary
Dynamic operations leader with a proven track record at Verizon, driving operational excellence and enhancing productivity. Skilled in budget management and team collaboration, I implemented process improvements that reduced costs by 20%. Adept at fostering relationships and mentoring teams, I ensure alignment with organizational goals while promoting a culture of accountability.
Overview
18
18
years of professional experience
Work History
Associate Director of Operations
Verizon
11.2011 - Current
- Developed operational strategies to enhance workflow efficiencies across multiple departments.
- Led cross-functional teams to implement process improvement initiatives that streamlined operations.
- Managed budget allocations to ensure optimal resource utilization and cost control.
- Facilitated vendor relationship management to negotiate favorable terms and enhance service delivery.
- Analyzed performance metrics to identify areas for operational enhancement and strategic decision-making.
- Coordinated compliance and risk management efforts to mitigate operational risks and ensure adherence to regulations.
- Implemented training programs to enhance team leadership skills and operational effectiveness.
- Conducted regular assessments of operational processes to identify bottlenecks and recommend improvements.
- Monitored team performance to ensure alignment with organizational goals and objectives.
- Established communication protocols to enhance collaboration between departments and improve project outcomes.
- Directed facility maintenance initiatives to uphold a safe and efficient work environment.
- Supported talent development by mentoring team members and fostering a culture of accountability.
- Executed operational audits to ensure compliance with industry standards and best practices.
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity and reduced operational costs.
Sales Operations Consultant
Verizon
01.2010 - 11.2011
- Developed sales performance dashboards to enhance visibility into key metrics and drive data-driven decisions.
- Executed process improvement initiatives that streamlined workflows and reduced operational redundancies.
- Conducted regular audits of sales processes, identifying areas for enhancement and implementing corrective actions.
- Collaborated with cross-functional teams to align sales strategies with organizational goals and improve overall efficiency.
- Fostered strong relationships with stakeholders to facilitate information sharing and support sales initiatives.
- Consistently met or exceeded personal objectives related to project timelines, budget management, and other key performance indicators.
- Managed various projects within the organization, ensuring timely completion and alignment with overall goals.
- Served as a liaison between field representatives and corporate office, fostering open communication channels for increased efficiency.
- Championed company culture within the Sales Operations team by fostering a positive work environment that encouraged collaboration and continuous learning.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Operations Manager
Verizon
07.2007 - 12.2009
- Developed and implemented streamlined sales processes to enhance operational efficiency across the team.
- Facilitated cross-department collaboration to align sales initiatives with overall business objectives.
- Managed CRM system to ensure accurate sales data entry and reporting for informed decision-making.
- Conducted regular training sessions to improve team competencies and drive sales performance.
- Monitored and analyzed sales performance metrics to identify trends and inform strategic adjustments.
- Collaborated with marketing team to ensure alignment of promotional campaigns with sales goals.
- Streamlined communication channels within the sales team to improve information sharing and responsiveness.
- Evaluated and enhanced sales training programs to boost team member performance and engagement.
- Developed action plans based on insights gained from sales data analysis to drive improvement.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
Education
Associate of Science - Tourism And Travel Management
Indiana Business College
Muncie, IN05.1997
Skills
- Operational excellence
- Safety management
- Maintenance management
- Productivity improvement
- Management
- Cost savings and reduction
- Operations management
- Delegation
- Multitasking
- Reliability
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Effective leader
- Customer service management
- Relationship building
- Operational efficiency
- Planning and execution
- Teamwork and collaboration
Timeline
Associate Director of Operations
Verizon
11.2011 - Current
Sales Operations Consultant
Verizon
01.2010 - 11.2011
Sales Operations Manager
Verizon
07.2007 - 12.2009
Associate of Science - Tourism And Travel Management
Indiana Business College