Lori Sherman
Azle,TX
Summary
Dynamic leader with a proven track record at XPO Logistics, enhancing operational efficiency and team productivity . Expert in complex problem-solving and staff development, I excel in multitasking and effective communication, driving significant improvements in customer satisfaction and process optimization.
Overview
26
26
years of professional experience
Work History
Clerk
ABF Freight
08.2019 - Current
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Schedule all of the local inbound Upack deliveries, Customer Service, Manage Local AR, process all local billing returns, and prepare all daily deposits.
Senior Supervisor of Accounting - Collections
XPO Logistics
06.2018 - 12.2018
- Supervise a group of 18 Collection Analyst to collect on delinquent accounts.
- Set cash and aged debt goals for the organization, the teams, and individual collectors.
- Ensure that collection activities are performed on all accounts with a past due Accounts Receivable (AR) balance.
- Adopt and manage collection strategies aligned with various customer types including strategic accounts, mid-tier, and small accounts.
- Ensure that customer contacts and collection call volume standards are set and met by the collections team; coach, develop, and motivate team in reaching new levels of skills, knowledge, and attitude.
- Prepare and present AR reports per schedule and information requests to upper management in a timely manner.
- Drive performance metrics, such as Days Sales Outstanding (DSO), bad debt percentage, and weekly cash receipts.
- Work closely with credit, billing, disputes, and cash application Senior Managers and Directors to influence and execute the order-to-cash strategy.
Senior Supervisor - Customer Solutions
XPO Logistics
11.2011 - 12.2018
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Mentored junior team members for accelerated professional growth and skill development.
- Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
- Assessed problems and conflicts and resolved independently.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Picked top candidates, interviewed and hired employees with my manager. Maintained a good working relationship to promote positive feedback and engagement.
- Responsible for supervising 14 Customer Solutions Specialists to provide premium operational support for 42 national accounts generating $20 million in monthly revenue.
- Work with Con-way’s National Account Executives, Sales Support Team, and 460 Service Center Managers to assist customers in all inquiries.
- Create daily and weekly reports for Department Manager and customers, research recurring issues, and develop permanent solutions to prevent shipment delays and/or missed pick-ups.
Accounting Supervisor - Corrections
XPO Logistics
02.2009 - 09.2010
- Disciplined and motivated accounting team to maximize performance.
- Supervised a team of 14 Corrections Auditors, including the hiring, discipline, promotion and recommendation for termination of the employee.
- Monitored and worked with employees for developmental purposes, train employees, prepare weekly and monthly reports, maintain departmental productivity goals, and perform other projects and assignments as required.
Customer Solutions Specialist
XPO Logistics
02.2009 - 09.2010
- Timely respond to all telephone and email inquiries raised by Con-way's Premium Customers and provide a single point of contact for them.
- Used available resources; identify answers and solutions, and provide follow up to Premium customers with issues regarding shipments, coding, collections, corrections and any other customer resolution issue.
- Assisted in training of current and new Customer Solutions staff.
- Was on the expedite team when our premium customers need their lost / miss-loaded freight delivered when it has been located, been caused by a Con-way error that is causing our customer to a proven great loss (such as an assembly line being down), and either use our internal line-haul or an outside expedite company to expedite the freight to destination.
- Performd other duties and assist with special projects.
National Account Sales Support Specialist
XPO Logistics
01.2008 - 02.2009
- Prioritize and assist in the processing of agreements from the negotiating preliminary stages to sending the customer the executed copies of the contracts.
- Conducted audits on the coding of accounts, the pricing, and the contractual verbiage to avoid overlapping codes and incorrect information before the contract is submitted to the customer.
- Confirmed that all internal departments have completed their parts by the executed date of the contract. I also organize and maintain extensive records of all National Accounts to maintain immediate access to information.
- Administered and presented weekly/monthly reports that include any updates involving changes, activity, and/or information about the company’s competitors.
- I have also been tasked with maintaining a high level of communication among all internal departments.
- I keep the National Account Executives updated on upcoming contracts that require extension dates or renegotiation.
- I am the point of contact for all National Account Executives to provide flexible internal and external assistance where ever required to expedite information and/or a resolution. Assist in tracing shipments, rate quotes, research and resolved problem shipments, and reconsign/divert freight to different destinations.
- I have been a training instructor for billing and operational classes, adapt easily, and able to prioritize several problems and/or jobs at one time.
Customer Service Representative
XPO Logistics
07.1998 - 01.2008
- Retrieved backup for processing COD and freight collect checks, billing at LFW (Fort Worth, TX location), strong data entry, answered heavy phones, maintained trip reports at LDA (Dallas, TX location), heavy filing, routed and scheduled freight deliveries, checked drivers in ,dispatched, trace shipments, rate quotes, research and resolved problem shipments, reconsigned freight to different destinations, assisted different LDA (Dallas, Texas) managers with reports, memos, and research, imaged at LDA, OS&D, processed hazmat spills, scheduled and processed the disposal of hazardous products, and tcon’d (Dispatched Line-haul drivers).
Education
Certification in Graduate Accounting, Business Adm - Graduate Accounting, Business Adm
University of Phoenix
Phoenix, AZ05.2010
MBA - Business Administration
University of Phoenix
Phoenix, AZ05.2008
BBA -
University of Phoenix
Phoenix, AZ05.2006
Associate of Arts - Arts
Tarrant County College
Hurst, TX05.1993
High School Diploma -
Trinity High School
Euless, TX05.1987
Skills
Goal-Oriented
Employee Motivation
Complex Problem-Solving
Staff Development
Processes and procedures
Multitasking
Attention to Detail
Time Management
Decision-Making
Effective Communication
Adaptability and Flexibility
Organizational Skills
Analytical Thinking
Team building
Relationship Building
Professionalism
Reliability
Self Motivation
Adaptability
Conflict Resolution
Time management abilities
Team Collaboration
Crisis Management
Timeline
Clerk
ABF Freight
08.2019 - Current
Senior Supervisor of Accounting - Collections
XPO Logistics
06.2018 - 12.2018
Senior Supervisor - Customer Solutions
XPO Logistics
11.2011 - 12.2018
Accounting Supervisor - Corrections
XPO Logistics
02.2009 - 09.2010
Customer Solutions Specialist
XPO Logistics
02.2009 - 09.2010
National Account Sales Support Specialist
XPO Logistics
01.2008 - 02.2009
Customer Service Representative
XPO Logistics
07.1998 - 01.2008
Certification in Graduate Accounting, Business Adm - Graduate Accounting, Business Adm
University of Phoenix
MBA - Business Administration
University of Phoenix
BBA -
University of Phoenix
Associate of Arts - Arts
Tarrant County College
High School Diploma -
Trinity High School
Similar Profiles
Scott R. JacksonScott R. Jackson
Operations Supervisor at ABF FreightOperations Supervisor at ABF Freight
Walter WoodberryWalter Woodberry
Distribution Center Manager at ABF Freight SystemDistribution Center Manager at ABF Freight System
Michael WilliardMichael Williard
Linehaul Operations Manager at ABF FreightLinehaul Operations Manager at ABF Freight
Jasmine PullenJasmine Pullen
Clerk at ABF FreightClerk at ABF Freight
J CROWJ CROW
Family Nurse Practitioner at Texas Health CareFamily Nurse Practitioner at Texas Health Care