Dynamic leader with a proven track record in records management and software proficiency, honed across roles at Texas A&M University and other esteemed institutions. Excelled in enhancing file maintenance systems and leveraging leadership qualities to supervise teams effectively. Achieved significant improvements in operational efficiency and customer service excellence.
Received and uploaded transcripts from Sales Force program that are electronically sent to our Sales Force program for student files.
Received and verify that all transcripts are uploaded to the appropriate institutions as well as check the cumulative GPA, total hours, and quality points.
Primary responder to the schools onlineadmission emails, review all emails received forward to the appropriate advisor and coded and received electronically transcripts from Parchment services, National Student Clearinghouse and other services used.
Order transcripts with (director's business credit card) for advisors needing transcripts for admission purposes and all transactions to balance and submit reports at end of the month.
Responsible for all Director's business purchases and others who may use card, will send to me to do allocations at the end of the month.
Responsible for Missing Transcript List, checked student files to see what was still missing. Submitted transcript request forms when needed to request transcripts from schools for students to graduate and meet deadlines for admissions.
Send emails to advisors and students to let know of transcript HOLDS with other schools or if needed to reach the schools business office to set up payment arrangements etc.
Received emails from other employees that would send official/unofficial transcripts to upload.
Responsible for all IN-Kind/Trade accounts
List multiple ads in the paper to run weekly
Receive calls to place in-kind ads or trade for trade
Received manifests to make sure ads ran
Assist with accounting to make sure we balance what was inputted.
Assist with ad space and sponsors per week.
Handle incoming callas and walk ins at the front counter.
Receive payments for renewed accounts or customers paying subscriptions dues.
Cold callas to see if consumers would like to advertise with our company.
Answered department emails, phones and assisted with walk-ins for advising appointments.
Ordered faculty book copies, adopted books for courses each semester.
Schedules classrooms for faculty and staff.
Hire, train and supervised work-study's.
Administrative Assistant to Director of Undergraduate Programs
Transitioned from Advising to Administrative Area
Provided administrative support to assigned faculty members,
Coordinate Itineraries for distinguished visitors.
Books conference rooms for department.
Provides administrative support to Dr. Cynthia Hipwell Professor, National Academy of Engineering for her Women Innovators/Women Innovations program
Assist in organizing and copying materials for classes and other projects.
Received, Open and Processing mail, directing mail deliveries and incoming packages.
Researching and booking travel arrangements for faculty members.
Greeting and directing visitors and new staff to the organization.
Scheduling meetings for professors for interviews through ZOOM and scheduling appointments on their calendars for prospective candidates.
Data entry for all incoming selected of verification documents by mail. front desk and electronic fax submissions.
Daily bank deposit of scholarship checks and balancing .
Processed scholarships checking OMEGA and iPayments systems.
Received and Processed Perkin Loan Applications.
Imaging of all forms submitted to the department and scanned into student portal.
Provided customer service at the main front desk when needed coverage.
Assisted in Phone Que to help with coverage or cover for teams when needed. Called for demographics to particular group of students.
Provided great customer service when answering phones or emails and routed to appropriate teams.
Assisted parents and students in. New Student Conferences with information resources.
Review tracking and disbursement validation reports.
Reviewed tracking and disbursement validation reports.
Received, Open and Distributed mail.
Hired, Trained and Supervised work-study's.
Coordinator for Records Retention.
Scanning of all documentation received in our department for student records, files for the department.
Coordinate yearly mailouts to student, sending out over 20,000 single letters to students indicating what was still needed for file.