Lori Silva
Novato,SAN
Overview
10
10
years of professional experience
Work History
Store Manager
Santa Venetia Market
San Rafael, CA
06.1993 - 06.2000
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
Executive Assistant
Kelleher Lumber
San Rafael, CA
06.1992 - 06.1993
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Government Relations Specialist
Alcoholic Tobacco and Firearms
San Francisco, CA
05.1990 - 05.1991
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Participated in meetings with elected officials and their staffs to discuss relevant policy initiatives.
- Researched state-level regulatory requirements related to the organization's activities and services.
- Maintained relationships with key members of Congress and other government officials by responding promptly to inquiries from their offices.
Education
Bachelor of Arts - Communications/psychology
California State University, Chico
Chico, CA05-1989
Skills
- Time Management
- Conflict Resolution
- Organization
- Skilled Communicator
- Employee Training
- Team Development
- POS Systems
- Hourly shift management
- Customer Service Management
- Cash Management
- Customer Service
- Bank deposit procedures
Timeline
Store Manager
Santa Venetia Market
06.1993 - 06.2000
Executive Assistant
Kelleher Lumber
06.1992 - 06.1993
Government Relations Specialist
Alcoholic Tobacco and Firearms
05.1990 - 05.1991
Bachelor of Arts - Communications/psychology
California State University, Chico