Lori Slattery
McGraw-Hill Higher Education
Asbury,IA
34
years of professional experience
Results-driven project manager with expertise in team collaboration and problem resolution. Known for delivering support and solutions promptly, fostering a culture of accountability and excellence. Skilled in engaging with all organizational levels, including senior management, to meet deadlines and surpass expectations while ensuring high-quality customer service.
Work History
Business Enablement Solutions Team
8 Years 6 Months- Working with the Learning Technology Representatives to request desk copies, online material to instructors.
- Assisted in maintaining Salesforce database accuracy and organization.
- Helping instructors with textbook selections.
- Working with EAM managers.
- Helped train employees with the new Salesforce interface.
- Helped train employees with the new Salesforce interface.
- Assisted instructors in selecting textbooks to support curriculum needs.
- Working with EAM managers.
- On a team to develop new processes, to be more efficient.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Content Licensing Specialist
3 Years- Collaborated with product teams on project planning and budget management.
- Maintain budget cost for projects.
- Delivered bi-weekly reports to Content Project Manager and Editorial on permissions and contract statistics.
- Monitored freelancer progress to ensure adherence to project deadlines.
- Provided support and guidance to freelancers to enhance their performance.
Create Order Fulfillment
1 Year- Assisted instructors and sales representatives in developing custom textbooks to meet specific educational needs.
- Manual bill, credit invoices and price adjustments for bookstore accounts.
- Coordinated with print vendors to ensure timely delivery of materials.
- Facilitated the acquisition of access codes for eBook orders to support sales. for eBook orders.
- Troubleshooting custom projects.
Product Manager Learning Solutions Representative
3 Years- Assure Learning Solutions projects get into production for on time delivery for Learning Solutions Consultants.
- Tracked and updated backorder status for timely fulfillment.
- Assured Learning Solutions projects entered production for on-time delivery to support Learning Solutions Consultants.
- Keeping updated projects to the sales managers.
- Developed and wrote original project content for various clients.
- Provided sales managers with regular updates on project statuses.
Sales representative
6 Years- Grew business and maximized sales of higher education solutions by identifying and targeting key market opportunities.
- Built strong relationships with professors, faculty, and administrators, serving as a trusted advisor for higher education content and identifying new publishing opportunities.
- Collaborated with college bookstores to develop relationships with staff, enhancing visibility of educational products.
- Work with Sales Managers to ensure alignment with sales strategy.
- Work with Editorial and Marketing departments to leverage products and develop new sales tools.
Customer service representative
3 Years- Checked in passengers, ensuring smooth boarding process.
- Issued tickets for employees and executives, facilitating travel arrangements.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Coordinated flight reservations and alterations using proprietary booking systems.
- Assisted in training new staff on customer service protocols and systems.
Administrative Assistant
7 Years- Managed bookkeeping for monthly reports to support strategic planning.
- Coordinated communication with clients to confirm scheduled dates.
- Compiled annual reports for State and Federal taxes to ensure compliance.
Education
BA - Marketing, Business Administrative
Skills
Project Management.
MHE digital products.
Customer support
Oracle
Analytical thinking
Organizational skills.
Leadership skills.
Salesforce
Group leadership
Proactive support
Positive demeanor
Customer engagement
Cross-functional collaboration
Problem-solving
Professional Affiliations
Global Volunteer Day, Youth Hockey Association., Albrecht Acres
Timeline
Business Enablement Solutions Team
McGraw-Hill Higher Education
02.2018 - CurrentRead More
Content Licensing Specialist
Higher Education Group McGraw-Hill
01.2015 - 01.2018Read More
Create Order Fulfillment
McGraw-Hill
01.2014 - 01.2015Read More
Product Manager Learning Solutions Representative
McGraw-Hill
01.2010 - 01.2013Read More
Sales representative
McGraw-Hill
01.2004 - 01.2010Read More
Customer service representative
Northwest Airlines
01.2001 - 01.2004Read More
Administrative Assistant
Fun –n-Games Company
01.1993 - 01.2000Read More
Clarke College
BA from Marketing, Business Administrative
Read More