Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Slusher

Clearwater

Summary

Customer service leader bringing top-notch skills in sales and marketing with active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build business relationships.

Overview

40
40
years of professional experience

Work History

Service Coordinator

Direct Remodels
01.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Fan Host, Customer Service Ambassador (part Time)

Tampa Bay Rays
07.2022 - Current
  • Responsible for enhancing the fans experience by providing exceptional customer services
  • Assisted with information and escorted fans to their seats or boxes
  • Maintained fan safety
  • Proactively recognized and diffused potential problems efficiently
  • Welcomed and Thanked guests for visiting

Owner/Operator

Partydreams Lebanon LLC
09.2019 - Current
  • Founded and managed the day-to-day business operations of a Wedding and Event Decor rental business service 150-200 brides per year along with 30-50 other event clients
  • Consulted with customers to assess needs and wedding decor options
  • Designed decor for clients
  • Trained and motivated employees to perform daily business functions and to drive sales while promoting individualized customer service
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed relationships with local venues, and event planners
  • Participates in local and regional Wedding Trade Shows to remain up to date with current trends

Sales Associate

Michaels
12.2021 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding usage and provided suggestions for designs
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Completed all company training modules

Commercial Department Admin (part Time)

Borcherding Buick GMC
06.2018 - 03.2022
  • Managed the Commercial department needs such as opening and closing files, scanning sheets and faxing documents, monthly accounting
  • Responsible for the intake and maintenance of the new GMC vehicles and paperwork, set up files, calculating MSRP, entered into the GMC/CDK system as well as the dealership inventory
  • Scheduled and ensured the vehicles had all required maintenance and PDI inspections and extra equipment required in a timely manner for each Sales Deal
  • Maintained and organized office and vehicle specific paper files and digital files for easy tracking of PDI, repairs, sales, add-ons and shuttling of vehicles and vehicle delivery
  • Prepared and completed all financial paperwork in system for vehicle sales
  • Developed and maintained a good working relationship with other department and employees, customers, dealers, lenders and management
  • Created and maintained a shared system to manage each required processes and completion for each vehicle

Table Games Floor Supervisor

Hard Rock Casino Cincinnati
02.2013 - 05.2021
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Provided exceptional professional customer service to players while maintaining company standards
  • Responsible for all "action" in your "pit" of up to 6 separate tables of 6 guests
  • Effective and professional handling of complaints or "situations"
  • Monitored chips purchases, table inventories of up to $450,000 and player win/loss ratios as required by company policy and Ohio Casino Control
  • Required the ability to multi task
  • Oversaw area games to maintain security and compliance.
  • Watched closely to catch errors and notified surveillance of irregularities.

Sales Associate

Walmart
11.2006 - 04.2013
  • Provided friendly customer service to all guests
  • Responsible for soft lines stocking and inventory management and maintaining clean and tidy department
  • Managed the fitting room area and reshop
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Cashiering

Account Manager

HCSG Group
03.2007 - 02.2013


  • Liaised between account holders and various departments In Nursing home
  • Responsible monthly training updates
  • Assured departments operated to State of Ohio guidelines
  • Responsible for hiring, training, scheduling and maintaining staffing for 3 departments

Owner/Operator

Budget Car And Truck Rental
05.2004 - 09.2006
  • Managed day-to-day business operations of Budget rental car and moving truck rental business
  • Maintained and services large fleet of 40 vehicles
  • Trained and motivated employees to perform daily business functions including sales, cleaning and maintaining vehicles
  • Provided excellent customer service and rapport with customers

Assistant Manager

Bob Evans Restaurant And General Stores
06.1999 - 04.2003
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands for the restaurant and store
  • Offered hands-on assistance to customers and staff
  • Responsible for hiring and training of all staff
  • Buyer for all gift items sold in store along 6 other general stores
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.


Assistant Store Manager

MIKASA
01.1996 - 09.1999
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue, banking
  • responsible for Visual Design of displays, inventory and store layout
  • Approved regular payroll submissions for employees.

National Sales and Marketing Manager

RAOCO Marketing Services
06.1984 - 11.1989
  • National Sales and Marketing manager for decorative accessory and furniture manufacturing companies
  • Developed core planograms and promotional campaigns for retailers thus increasing sales and profitability
  • Tracked and reported on key metrics for projects, events, programs and campaigns.
  • Established and managed the sourcing and sales of products from overseas
  • Created and expanded sales presentations to new and existing major national retail customers
  • Managed and motivated sales team of 15 independent sales people
  • Organized events and product presentations related to national conferences and conventions.
  • Worked hand in hand with manufacturers for design, production scheduling and development
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Education

Associate of Science - Computer Programming

Seneca College
Toronto, Ontario
06.1984

Skills

  • Customer Service Champion
  • Issue and Complaint Resolution/proactive problem solving
  • Friendly and Professional
  • Upselling Products and Services
  • Customer Account Management
  • Troubleshooting Techniques
  • Customer Satisfaction and Inquires
  • Instructional Techniques
  • Analytical Skills
  • Sales Management
  • Active Listener
  • Multi Tasking
  • Planning and organizational skills
  • Attention to detail
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Merchandise Arrangements
  • Sales and Upselling
  • Professional Relationships
  • Best Practices Management
  • Creative personality
  • Time Management Skills
  • Calm and Professional Under Pressure

Timeline

Service Coordinator

Direct Remodels
01.2023 - Current

Fan Host, Customer Service Ambassador (part Time)

Tampa Bay Rays
07.2022 - Current

Sales Associate

Michaels
12.2021 - 01.2023

Owner/Operator

Partydreams Lebanon LLC
09.2019 - Current

Commercial Department Admin (part Time)

Borcherding Buick GMC
06.2018 - 03.2022

Table Games Floor Supervisor

Hard Rock Casino Cincinnati
02.2013 - 05.2021

Account Manager

HCSG Group
03.2007 - 02.2013

Sales Associate

Walmart
11.2006 - 04.2013

Owner/Operator

Budget Car And Truck Rental
05.2004 - 09.2006

Assistant Manager

Bob Evans Restaurant And General Stores
06.1999 - 04.2003

Assistant Store Manager

MIKASA
01.1996 - 09.1999

National Sales and Marketing Manager

RAOCO Marketing Services
06.1984 - 11.1989

Associate of Science - Computer Programming

Seneca College

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Lori Slusher