Lori Smallwood
Bridgewater,MA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in operations, logistics, supply chain, inventory, import, compliance & warehousing.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Warehouse Operations, Global Logistics
Stavis Seafood, LLC
Boston , MA
01.2020 - Current
- Manage & oversee day-to-day operations of internal & external warehouses, shipping, receiving, inventory, logistics, & purchasing teams
- Member Executive Leadership Team
- Control 30M+ inventories in frozen to identify unusual activities, excesses and fluctuations
- Manage critical KPI's metrics and reporting and share with internal personal
- Define scorecards and key metrics that drive visibility and accountability for vendor performance
- Work with Sales and Purchasing teams to plan and adjust capacity in support of sales growth and purchasing activities
- Manage cost budget
- Implement & enforce safety policies & training
- Work with outside partners to ensure company met OHSA, DOT, FDA and GMP regulations
- Oversee external partner activities including service levels provided by vendors
- Ensure adherence to company policies, regulatory requirements and relevant government reporting
- Set performance standards and goals for 15+ person team, using continuous improvement to streamline processes
- Organized & oversee import logistics & compliance for 265+ containers
- Oversee company fleet (7 trucks/7drivers); compliance, fuel, maintenance, leases and cost expenditures
- Manage external logistics fleet for deliveries to large retailers such as Walmart and legacy customers
- Reduced transit times, minimized handling and maximized cost savings through freight cost-analysis and negotiation
- Cost savings of 1.5M+ in freight
- Track fresh and frozen deliveries to ensure OTIF
- Analyze data and industry trends to create improved processes and procedure to generate higher performance and customer satisfaction
- Work with outside partners in overseeing ammonia refrigeration system maintenance & compliance while maintaining budget
- Develop, direct & manage physical inventory and cycle counts
- Manage maintenance and repairs spending for 45,000 SF cold storage facility
- Manage Central Procurement buying for all company nonfood expenditures: raw materials for production, supplies, CAPEX – machinery & building repairs, negotiate and & maintain company contracts
- Manage forecasting, inventory and replenishment for production raw materials
- Negotiate annual contracts and service agreements with vendors to achieve prime pricing and top level service.
Senior Import Logistics & Compliance Manager
Aqua Leisure
02.2017 - 01.2020
- Oversee the execution of end-to-end logistics strategies, including freight negotiation; and contracting across all models, including inbound and outbound
- Managed USA import team
- Work with domestic and international service providers in the movement of product for the company
- Partners with warehouse to ensure proper alignment with capacity planning goals
- Customs compliance & product classification for the company
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations
- Created and transmitted accurate documentation to governmental agencies for import activities
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy
- Updated and maintained manuals and adhered to governmental regulations that affected import product
- Followed vendor routing guides with all customer account actions and data management to keep consistent service levels
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes
- Tracked shipments processing through customs and other agencies and obtained clearances
- Coordinated scheduling and booking of transportations for all retail customers
- Tracked all overseas shipments to ensure end user received shipment OTIF (on time in full)
- Coordinated & negotiated contracts to facilitate freight movements.
Purchasing Supply Chain Manager
Newell Brands Rubbermaid
03.2015 - 02.2017
- Displayed exemplary negotiation skills when communicating with suppliers and vendors regarding contracts, policies and deadlines
- Monitored performance of external vendor supply chains while handling internal logistics
- Negotiated contracts, policies and deadlines with suppliers and vendors
- Supervised three staff members tasked with handling materials management, planning, purchasing and customer service duties
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods
- Built supplier relationships
- Devised and executed annual purchasing plans and contracts
- Managed production levels identified material shortages and monitored inventory levels to meet order delivery requirements
- Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities
- Implemented standard manufacturing system procedures and process practices
- Guided production operations and met demand requirements by determining priorities, scheduling workers and overseeing prompt production equipment maintenance and repairs
- Drove key performance indicators and continuous improvements throughout logistics and supplier operations
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations
- Monitored, analyzed and reported domestic & import freight and carrier management performance against set goals to compare costing to forecasts
- Oversaw demand planning, purchasing and logistics
- Qualify suppliers
- KPI tracking and reporting
- Populate and communicate vendor scorecards measuring the supplier quality, delivery and performance
- Support the updating, training and implementing of purchasing related SOPS
- Negotiate and maintain all service contracts.
Director of Operations
Cool Gear
03.2011 - 03.2015
- Defined, implemented and revised operational policies and guidelines
- Oversaw day-to-day activities in accordance with business objectives
- Followed all major retailer's orders from design concept, production, testing and shipping
- Monitored budget and utilized operational resources
- Managed procurement, inventory and warehouse operations
- Achieved team goals through formalized training plans, coaching and performance management
- Kept up to date with industry trends and identified areas of opportunity to drive improvements
- Provided documentation of processes to comply with regulations and company policies
- Set team and individual KPIs and provided regular, actionable feedback
- Monitored office workflow and administrative processes to keep operations running smoothly
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Led change and transformation across business areas to deliver benefits and align company resources
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions
- Trained new employees on proper protocols and customer service standards
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
- Assisted in recruiting, hiring and training of team members
- Managed import, quality, warehouses and customer account operations efficiently
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Managing Director Hong Kong Office
Aqua Leisure
07.2006 - 03.2011
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies
- Led change and transformation across business areas to deliver benefits and align company resources
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
- Devised processes to boost long-term business success and increase profit levels
- Monitored office workflow and administrative processes to keep operations running smoothly
- Assessed Asia supplier quality to maintain tight cost controls and maximize business operational performance
- Negotiated new annual contracts and service agreements with vendors/factories to achieve prime pricing and meet customer retails/profit margins
- Established personnel performance metrics to encourage efforts toward common goals
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals
- Established performance goals for each department and provided feedback on methods for reaching those milestones
- Worked with team leaders to arrange schedules based on production requirements and available resources
- Oversaw all shipments (import/domestic) to ensure on time delivery
- Oversaw factory production planning, manufacturing, and compliance
- Resident of Hong Kong
- Traveled to factories to qualify and onboard ensuring they met the highest level of standards
- Sourced new products and factories and negotiated best pricing with factories to get new products into large retail chains
- Worked with teams and suppliers in developing products from design concept to getting product on retailer's shelves
- Factory compliance, product compliance – ICTI, CTPAT, record keeping, traceability, ASTM, EN71, CPSC, FDA.
Education
High School Diploma -
Quincy High School
Quincy, MASkills
- Warehouse Operations
- Logistics Planning
- Transportation Management
- Order Fulfillment
- Import
- Compliance
Certification
Customs Broker Preparation Course
Timeline
Director of Warehouse Operations, Global Logistics
Stavis Seafood, LLC
01.2020 - Current
Senior Import Logistics & Compliance Manager
Aqua Leisure
02.2017 - 01.2020
Purchasing Supply Chain Manager
Newell Brands Rubbermaid
03.2015 - 02.2017
Director of Operations
Cool Gear
03.2011 - 03.2015
Operations Managing Director Hong Kong Office
Aqua Leisure
07.2006 - 03.2011
High School Diploma -
Quincy High School
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