Lori Smith
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Auto Insurance Sales Representative
GEICO
01.2016 - 12.2022
- Increased customer satisfaction by providing personalized and attentive service to each client.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services.
- Stayed up-to-date on industry trends and product knowledge, becoming a trusted resource for customers.
- Participated in regular sales training sessions, consistently improving skills and knowledge base.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Finalized sales and collected necessary deposits.
Customer Service/Sales Associate
Thomas L. Cardella And Associates
01.2015 - 12.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Answered customer questions about products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
American School of Correspondence
Lansing, IL11.2010
Skills
- Active Listening
- Objection Handling
- Exceptional customer service
- Cheerful and energetic
- Opening and closing procedures
- Customer Service
- Attention to Detail
- Rapport Building
- Organized and Efficient
- Email and Phone Etiquette
- Verbal Communication
Timeline
Auto Insurance Sales Representative
GEICO
01.2016 - 12.2022
Customer Service/Sales Associate
Thomas L. Cardella And Associates
01.2015 - 12.2015
High School Diploma -
American School of Correspondence