Lori Smith
Georgetown
Summary
Escrow Officer with 8+ years of title company escrow experience to facilitate closing process from acceptance of purchase contract through issuance of title insurance policy. Familiar with standard concepts, practices and procedures within escrow and title industry. Completes property transactions while delivering high level of expertise and impressive customer service to clients.
Overview
21
21
years of professional experience
Work History
Branch Team Leader/Senior Escrow Officer
Capital Title Of Texas
04.2023 - 02.2024
- Manage daily operations of the office
- Lead team in marketing efforts to build clientele and gain notoriety of new office
- Work hand in hand with clients toward a successful closing
- work hand in hand with third party vendors toward a successful closing
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
Branch Manager, Senior Escrow Officer
BNT Of Texas
10.2021 - 11.2022
- This company pulled out of Texas and shut all offices down in 2023.
- Maintained friendly and professional customer interactions.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Communicated requirements and title exception information to clients.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Checked signatures and legal descriptions for accuracy and integrity.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Approved regular payroll submissions for employees.
Escrow Assistant
Independence Title
05.2021 - 10.2021
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Prepared estimated closing statements for buyer and seller.
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
- Checked signatures and legal descriptions for accuracy and integrity.
- Communicated requirements and title exception information to clients.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Escrow Assistant
Capital Title Of Texas
10.2019 - 05.2021
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Prepared estimated closing statements for buyer and seller.
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
- Checked signatures and legal descriptions for accuracy and integrity.
- Communicated requirements and title exception information to clients.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Escrow Assistant
Independence Title
08.2015 - 03.2019
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements
- Maintained open communication with lenders, brokers and borrowers
- Scheduled signings and gathered/prepared required paperwork
- Obtained documents such as proof of insurance and HOA statements
- Effectively work to resolve title issues to ensure a timely closing
- Provided notary service for clients as needed
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on daily basis
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Key Holder/Sales Associate
BCBG Max Azria Group, LLC
10.2014 - 08.2015
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
- Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
Real Estate Agent/Realtor Assistant
Keller Williams Realty
06.2004 - 08.2008
- Negotiated, facilitated and managed real estate transactions.
- Generated listings for sales and rental properties through cold calls and referrals.
- Created and implemented marketing plans to drive sales.
- Worked closely with clients to get appropriate loans, inspections and credit reports.
- Accompanied buyers and sellers to home inspections and appraisals.
- Presented purchase offers to sellers for consideration.
- Reviewed market research data and changes sales plans accordingly.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Maintained connections with clients to encourage repeat business and referrals.
- Maintained inventories and records of sales collaterals and closings.
- Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings.
- Drafted professional business memos, letters and marketing copy to support business objectives and growth.
- Supported eight team members in their real estate needs
Sales Associate
Charlotte Russe
01.2003 - 06.2004
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained 100% customer satisfaction.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Diploma - General
Llano High School
Llano, TX05.2000
Skills
- Team player
- Strong Work Ethic
- Multi-tasker
- Excellent written and verbal communication
- Problem solving
- Title procedures
- Extensive RamQuest program knowledge
- Settlement Statements (ALTA 1/HUD-1)
- Real Estate Industry Understanding
- Escrow Management
- Real Estate Closing Assistance
- Funds Disbursement
Timeline
Branch Team Leader/Senior Escrow Officer
Capital Title Of Texas
04.2023 - 02.2024
Branch Manager, Senior Escrow Officer
BNT Of Texas
10.2021 - 11.2022
Escrow Assistant
Independence Title
05.2021 - 10.2021
Escrow Assistant
Capital Title Of Texas
10.2019 - 05.2021
Escrow Assistant
Independence Title
08.2015 - 03.2019
Key Holder/Sales Associate
BCBG Max Azria Group, LLC
10.2014 - 08.2015
Real Estate Agent/Realtor Assistant
Keller Williams Realty
06.2004 - 08.2008
Sales Associate
Charlotte Russe
01.2003 - 06.2004
Diploma - General
Llano High School
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