Lori Smith
Virginia Beach,VA
Summary
Experienced Collections Specialist bringing many years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
14
14
years of professional experience
Work History
Collections Specialist
SL Nusbaum Realty Co
10.2012 - 06.2024
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
Sales Associate
Total Wine & More
10.2016 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Legal Assistant
M. Richard Epps
08.2010 - 10.2012
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Education
General Studies
Radford University
Radford, VASkills
- Account Review
- Credit and collections
- Active listening abilities
- Professionalism and Ethics
- Conflict resolution techniques
- Attention to Detail
- Microsoft Office
- Customer Service
- Problem-solving skills
- Excellent people skills
- Upselling
Timeline
Sales Associate
Total Wine & More
10.2016 - 01.2019
Collections Specialist
SL Nusbaum Realty Co
10.2012 - 06.2024
Legal Assistant
M. Richard Epps
08.2010 - 10.2012
General Studies
Radford University
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