Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Knowledge
Personal Information
Groups
Timeline
Generic

Lori Smith

Summary

Diligent and detail-oriented trainer with 2 years of experience in training and production operations. Proficient in Microsoft Office and certified in IATF auditing. Proven skills in freight experience, customer service, and lean manufacturing. Seeking a role that utilizes my training expertise and organizational abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Master Trainer

Magna International
07.2023 - Current
  • Collaborated with training coordinator to develop and deliver comprehensive training programs for new hires, ensuring a smooth onboarding process
  • Facilitated comprehensive training sessions for up to 95 employees on company policies, procedures, and best practices.
  • Created engaging training materials including presentations, manuals, and interactive activities to enhance learning experience
  • Implemented a competency-based assessment system to evaluate trainees' progress and identify areas for improvement
  • Collaborated with subject matter experts to update and refine training content based on industry trends and regulatory changes
  • Performed recurring evaluations of training effectiveness via surveys and assessments to gauge knowledge retention.
  • Coordinated with department managers to identify specific skill gaps within teams and develop targeted training solutions
  • Trained employees on new software systems or technology implementations, ensuring smooth transitions without disruption in productivity levels
  • Provided ongoing support to trainees by answering questions, addressing concerns, and offering additional resources as needed
  • Evaluated the success of training programs by analyzing key performance indicators (KPIs) such as employee performance metrics or customer satisfaction scores before and after the implementation of the program
  • Identified opportunities for continuous improvement in the overall training process through feedback from participants or stakeholders
  • Managed multiple projects simultaneously while adhering to strict timelines and budgets
  • Implemented hands-on 5S training programs tailored for operational teams.
  • Conducted audits on service parts to maintain quality benchmarks.
  • Performed internal QMS audits to ensure compliance.
  • Achieved certification for TWI train the trainer.
  • 5S champion of the plant. Created audit questions and calibrated 5S score for 21 zones.

Production Operator

Magna International
04.2022 - 07.2023
  • I was trained on a multitude of machines, from bushing press to robotic mig welders
  • I was able to hit production goals and set records on multiple
  • Coordinated with the team to address challenges and improve machinery output.
  • Executed company policies consistently to uphold a secure work setting.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Set up and adjusted machines for day-to-day operations.

Apparel Lead

Kohl's
03.2019 - 04.2022
  • Facilitated freight unloading and merchandising through effective coordination across departments.
  • Coordinated efforts among a team of 10 retail associates to uphold compliance with company standards.
  • Devised impactful merchandising layouts to maximize sales potential.
  • Enhanced customer satisfaction and retention through top-notch service.
  • Addressed and de-escalated customer concerns with efficiency.
  • Facilitated new hire orientation and onboarding.
  • Trained new employees.

Associate

Tim Horton's
04.2016 - 04.2017
  • Responsible for taking, preparing, and cashing out orders at front register and drive-thru.
  • Trained in adherence to food safety standards.

Server

Steak N Shake
06.2016 - 02.2017
  • I was responsible for hostess duties, cashier duties, taking orders, maintaining a clean store, bussing tables and washing dishes
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers
  • Provided recommendations on menu items based on customer preferences and dietary restrictions
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
  • Adhered to all food safety regulations to ensure the health and well-being of customers
  • Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
  • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience

Education

Some College - Accounting

Hocking College
Nelsonville, OH
05.2015

Skills

  • Customer Service
  • Retail
  • Sales
  • Cash Handling
  • Microsoft Word
  • Excel
  • QuickBooks
  • Freight Experience
  • Journal Entries
  • Accounting
  • Payroll
  • Accounts Payable
  • IATF 16949:2016
  • Internal Audits
  • ISO 9001
  • Lean manufacturing
  • Just-in-Time
  • Microsoft Powerpoint
  • Training Within Industry
  • Machine Operation
  • Lean
  • 5S
  • Employee training
  • Curriculum development
  • Train-the-trainer
  • Onboarding programs

Certification

  • Driver's License
  • IATF Internal Auditor, 09/01/23, Certified by SimpleQue to do internal IATF audits.
  • Microsoft Excel, 07/01/23
  • Microsoft PowerPoint, 07/01/23
  • Microsoft Outlook, 07/01/23

Additional Information - Knowledge

Knowledge of Quickbooks

Personal Information

Work Permit: Authorized to work in the US for any employer

Groups

  • Fairness Committee, 07/01/23, Act as bridge gap and facilitator between shop floor employees and management., Attend monthly meetings to discuss employee concerns. Attend disciplinary actions, including documented coaching and write ups. Make binding decisions in hearings.
  • Safety Committee, 07/01/23, Attend monthly meetings to discuss safety incidents in the plant. Brainstorm ideas to prevent safety issues. Assist with investigations.
  • Ergo Committee 07/01/23, Conduct ergonomic assessments and make recommendations. Attend monthly meetings.
  • Activity Committee 07/01/23, Attend monthly meetings to brainstorm ideas for activities to drive morale and employee engagement.

Timeline

Master Trainer

Magna International
07.2023 - Current

Production Operator

Magna International
04.2022 - 07.2023

Apparel Lead

Kohl's
03.2019 - 04.2022

Server

Steak N Shake
06.2016 - 02.2017

Associate

Tim Horton's
04.2016 - 04.2017

Some College - Accounting

Hocking College

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Lori Smith