Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Lori Snodgrass

Ely,NV
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Motivated professional with extensive experience in business ownership, customer service, and administrative tasks. Responsible, punctual and productive. Strong attention to detail and decision-making skills. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

19
years of professional experience

Work History

Jailhouse Motel & Casino

Fine Dining Server
06.2015 - Current

Job overview

  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Suggested wine pairings to go with specific menu items.
  • Took and submitted orders that accommodated customer preferences and dietary requirements.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales by upselling products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Asked customers for feedback, solved problems, provided additional items throughout meal.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Managed sections for smooth flow of guests and orders.

University Of Nevada Cooperative Extension

Administrative Assistant
07.2007 - 06.2015

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Updated and executed record filing system to improve document organization and management.
  • Scheduled office meetings, appointments, and video conferencing for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled mail and correspondences.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Arranged prompt office equipment repair and maintenance with vendors.
  • Developed, updated, and maintained spreadsheets and databases for 4-H participants.
  • Proficient in Microsoft Office and Google Docs.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Monitored budget and submitted invoices for payments.
  • Coordinated office events, including securing place of event and catering.

Self

Owner/Operator of Bronze Beauty 24-Hr Tan
06.2004 - 04.2013

Job overview

  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Kept finger on the pulse of current trends.
  • Established, and enforced business policies to maintain consistency and high-quality standards, to optimize client experience.
  • Enhanced operation, efficiency and productivity by managing budgets, and costs.
  • Handled all monies received, and bank deposits.
  • Implemented effective advertising, increasing a strong client base.
  • Developed excellent rapport with clients through meaningful interaction and communication.

Education

Greenville Junior/Senior High School
Greenville, CA

06.1986

Skills

  • Operations Management
  • Friendly and Professional
  • Marketing and Advertising
  • Office Management
  • Database Organization
  • Proficient in Microsoft Office and Google Docs
  • Administrative Support
  • Prioritization
  • Grammar
  • Coordination
  • Proofreading
  • Customer Relations
Availability
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Timeline

Fine Dining Server

Jailhouse Motel & Casino
06.2015 - Current

Administrative Assistant

University Of Nevada Cooperative Extension
07.2007 - 06.2015

Owner/Operator of Bronze Beauty 24-Hr Tan

Self
06.2004 - 04.2013

Greenville Junior/Senior High School

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Lori Snodgrass