Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lori Snyder

Henderson,NV

Summary

Dedicated Housekeeping professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
years of professional experience

Work History

MGM Grand

Housekeeping Floor Manager
10.2010 - Current

Job overview

  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Checked guest rooms to identify damages or maintenance needs and reported through Hotsos
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.

Flamingo Hotel And Casino

Housekeeping Manager
07.2007 - 01.2009

Job overview

  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed staff of 300 housekeepers.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.

Sheraton Hotel & Resorts

Director of Housekeeping
01.1998 - 07.2006

Job overview

  • Increased employee performance through effective supervision and training.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Montclair State University
Montclair, NJ

Bachelor of Science from Commercial Recreation And Tourism
06.1996

Skills

  • Supply Management
  • Customer Inquiry and Response
  • Business Function Preparation
  • Task Prioritization
  • Improving Employee Engagement
  • Staff Training
  • Daily Workflows
  • Enforcing Safety Protocols
  • Expense Tracking
  • Daily Facility Operations
  • Health and Safety Compliance
  • Safety Policies and Procedures

Timeline

Housekeeping Floor Manager

MGM Grand
10.2010 - Current

Housekeeping Manager

Flamingo Hotel And Casino
07.2007 - 01.2009

Director of Housekeeping

Sheraton Hotel & Resorts
01.1998 - 07.2006

Montclair State University

Bachelor of Science from Commercial Recreation And Tourism

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Lori Snyder