Lori Sonderleiter
Operations Management
Jasper,TN
Summary
Accomplished management professional with 20 years of career progression in Business operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented personnel. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Operations Manager
Charisma Jubilee/Gentry Holdings
Chattanooga, TN
07.2015 - Current
- Protect company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Devise, deploy and monitor processes to boost long-term business success and increase profit levels.
- Conduct performance reviews each quarter, offering praise and recommendations for improvement.
- Direct day-to-day operations focusing on attainment of key business metrics, continuous improvement initiatives and management team with related direct reports.
- Implement policies and standard operating procedures for continuous improvement.
- Review financial reports each day and investigate variances with staff to keep records accurate.
- Devise new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Supervise site investigations, reported issues and escalated those that required further assistance.
- Use multiple strategies to promote exceptional customer service and create positive environment for employees and clients.
- Communicate best practices among on-site and external personnel to align efforts and goals.
- Effectively supervise staff by implementing company policies, protocols, work rules and disciplinary action.
Assistant Manager
Uhaul Company
Chattanooga, TN
03.2008 - 02.2015
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Handled customer service by dealing with complaints and answering customer questions.
- Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
Education
No Degree - General Studies/Accounting Business Management
Iowa Valley Community College - Marshalltown Community College
Marshalltown, IA 08.1998 - 05.2000
Skills
Cost reduction strategies
undefinedTimeline
Operations Manager
Charisma Jubilee/Gentry Holdings
07.2015 - Current
Assistant Manager
Uhaul Company
03.2008 - 02.2015
No Degree - General Studies/Accounting Business Management
Iowa Valley Community College - Marshalltown Community College
08.1998 - 05.2000
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