LORI STEWART
Nazareth,PA
Summary
Enthusiastic, outgoing Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Retail Sales Associate with more than 15 years in the retail industry. Areas of expertise include sales and customer relations. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in [Software] and correspondence management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
107
107
years of professional experience
Work History
Personal Assistant
JN Rentals
06.2014 - Current
- Acting as the first person of contact between owner and employees and clients
- Typing, formatting, and editing documents
- Responsible for correspondence and phone calls
- Organizing meetings and appointments
- Booking and arranging travel, transportation and accommodations
- Scheduling of appointments
- Performing credit and background checks.
Spa Receptionist
Corporate Health Connection and The Massage Academy of the Poconos
03.2015 - 06.2107
- Weekly inventory of spa supplies
- Filing
- Opening and closing of spa and office
- Greeting Clients
- Checking clients in and out
- Answering phones
- Scheduling and confirming clients' appointments
- Maintaining appearance of spa
- Handling of customer complaints
- Maintaining knowledge of spa services and monthly services.
Child Care Provider
Julie and Ted Schmittel
06.2017 - 06.2019
- Established a safe play environment for the children
- Organized and engaged in recreational activities such as games and puzzles
- Communicated openly with children's parents about daily activities and behaviors
- Made nutritious breakfasts, lunches, dinners and snacks for the children
- Maintained a child-friendly environment with access to outdoor activities
- Engaged with children on an individual basis in a pleasant manner
- Picked up children from school
- Assisted with homework.
Front Desk Agent
Bushkill Inn and Conference Center
04.2104 - 01.2015
- Provided excellent customer service
- Conflict resolution
- Processed credit and cash transactions during the check out process
- Greeted and registered guests and issued keys
- Processed guest payments for room charges
- Handled any guest complaints and issues
- Provided concierge services such as recommending activities and restaurants and delivered requested items to guests' rooms
- Greeted all guests in a courteous and professional manner
- Monitored and maintained the appearance of the front desk
- Made reservations via phone
- Responsible for answering multiple phone lines.
Child Care Provider
Julie and Ted Schmittel
08.2008 - 06.2014
- Established a safe play environment for the children
- Organized and engaged in recreational activities such as games and puzzles
- Communicated openly with children's parents about daily activities and behaviors
- Made nutritious breakfasts, lunches, dinners and snacks for the children
- Maintained a child-friendly environment with access to outdoor activities
- Engaged with children on an individual basis in a pleasant manner
- Picked up children from school
- Assisted with homework.
Sales Associate
Macy's
06.2010 - 04.2014
- Greeted customers
- Handled any customer complaints and issues
- Opening and closing of department
- Stocked and replenished merchandise according to department's merchandising layouts
- Cleaned and organized the department including the check out desk and displays
- Operated a cash register for cash, check and credit card transactions
- Issued returns and overrides
- Alerted customers to upcoming sale events and promotions
- Built relationships with customers to increase the likelihood of repeat business
- Made helping customers a priority
- Contacted other store locations to see if merchandise was available
- Maintained knowledge of products and merchandise
- Maintained knowledge of current sales and promotions and policies regarding payments, exchanges and security practices
- Recommended merchandise to customers based on their needs and preferences.
Office Manager
James W Kunkle PA
06.2003 - 08.2008
- Ordered and distributed office supplies while adhering to a fixed office budget
- Managed office supplies, organization and upkeep of office
- Directed guests/clients to proper offices
- Answered and managed incoming calls while keeping accurate record of any messages
- Opened and properly distributed incoming mail
- Greeted clients in a friendly manner
- Maintained a clean reception area
- Screened all visitors and directed them to the correct employee and/or office
- Coordinated, scheduled and arranged meetings
- Scheduled client appointments
- Processed daily invoices and prepared invoices for clients
- Maintained cleanliness and presentation of office
- Directed calls to appropriate individuals and departments.
Floor Supervisor
Geoffrey Beene
04.2000 - 06.2003
- Instructed staff on how to appropriately handle difficult and complicated transactions
- Examined merchandise to verify that it was correctly priced and displayed
- Trained new associates in company policies, on POS system and sale tactics
- Generated repeat business through exceptional customer service
- Helped in conducting yearly inventories
- Trained and served as a peer coach for new sales associates
- Developed positive customer relationships through friendly greetings and excellent service
- Helped customers with questions, problems and complaints in both person and via phone
- Processed cash, credit and check sales and returns
- Greeted customers in a timely fashion while quickly determining their needs.
Education
High School Diploma - General Studies
East Stroudsburg, PASkills
- Active listening skills
- Strong client relations
- Skilled problem solver
- Multi-line phone talent
- Personable
- Self-sufficient
- Motivated team player
- Exceptional customer service
- Fast learner
- Opening/closing procedures
- Computer literate
- Excellent people skills
- Social perceptiveness
- Conference planning
- Dedicated Team Player
- Meticulous attention to detail
- Travel Arrangements
- Work Coordination
- Staff Collaboration
- Invoice Processing
- Strong Work Ethic
- File Maintenance
- Discretion and Confidentiality
- Travel Itineraries
Timeline
Front Desk Agent
Bushkill Inn and Conference Center
04.2104 - 01.2015
Child Care Provider
Julie and Ted Schmittel
06.2017 - 06.2019
Spa Receptionist
Corporate Health Connection and The Massage Academy of the Poconos
03.2015 - 06.2107
Personal Assistant
JN Rentals
06.2014 - Current
Sales Associate
Macy's
06.2010 - 04.2014
Child Care Provider
Julie and Ted Schmittel
08.2008 - 06.2014
Office Manager
James W Kunkle PA
06.2003 - 08.2008
Floor Supervisor
Geoffrey Beene
04.2000 - 06.2003
High School Diploma - General Studies
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