Lori Pierre Stewart

Consulted with customers to assess needs and propose optimal solutions.

• Implemented marketing strategies that effectively promoted services and attracted new clients.
• Managed all financial aspects of business, including invoicing, budgeting, and tax preparation.
• Implemented organizational systems that streamlined workflow processes within the sole proprietorship.
• Researched trends and current innovations to determine competition and develop competitive pricing points.
• Assisted in recruiting, hiring and training of team members.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reported issues to higher management with great detail.
• Interacted well with customers to build connections and nurture relationships.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality.
• Developed strong professional relationships with clients, leading to repeat business and referrals.
• Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
• Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
• Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
• Negotiated contracts with vendors and suppliers, ensuring favorable terms for the business.
• Optimized team hiring, training, and performance.
• Trained and guided team members to maintain high productivity and performance metrics.
• Solicited work through a well known property management in the vacation Rental industry
• In the early years worked with a property management copy in WI in Apartment turnovers

• Took ownership of customer issues and followed problems through to resolution.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with client requests to resolve problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Kept accurate records to document customer service actions and discussions.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Created and reviewed invoices to confirm accuracy.
• Developed customer service manual to standardize procedures across all departments.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.