Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Stewart

Nazareth

Summary

Enthusiastic, outgoing sales associate proficient at building positive relationships with new and existing customers by offering superior customer service. Retail Sales Associate with more than 15 years in the retail industry. Areas of expertise include sales and customer relations. Dedicated customer service representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker and correspondence management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Coordinated Personal Assistant polished in supporting busy company owners and leadership. Expertly assists with both business and personal requirements to promote productivity. Highly organized with talent for multitasking using superior time management and decision-making abilities. Highly organized Personal Assistant with experience in managing schedules, coordinating travel, and handling administrative tasks. Strengths include strong multitasking ability, maintaining confidentiality, and providing top-notch support to executives. Proven track record of enhancing office efficiency by taking initiative in streamlining processes and improving communication flow. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience

Work History

Personal Assistant and Office Manager

JN Rentals
06.2014 - Current
  • Acting as the first person of contact between owner and employees and clients
  • Typing, formatting, and editing documents
  • Responsible for correspondence and phone calls
  • Organizing meetings and appointments
  • Booking and arranging travel, transportation and accommodations
  • Scheduling of appointments
  • Performing credit and background checks.
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Managed office supplies, organization and upkeep of office
  • Directed guests/clients to proper offices
  • Answered and managed incoming calls while keeping accurate record of any messages
  • Opened and properly distributed incoming mail
  • Greeted clients in a friendly manner
  • Maintained a clean reception area
  • Screened all visitors and directed them to the correct employee and/or office
  • Coordinated, scheduled and arranged meetings
  • Scheduled client appointments
  • Processed daily invoices and prepared invoices for clients
  • Maintained cleanliness and presentation of office
  • Directed calls to appropriate individuals and departments.

Spa Receptionist

Corporate Health Connection and The Massage Academy of the Poconos
03.2015 - 06.2017
  • Weekly inventory of spa supplies
  • Filing
  • Opening and closing of spa and office
  • Greeting Clients
  • Checking clients in and out
  • Answering phones
  • Scheduling and confirming clients' appointments
  • Maintaining appearance of spa
  • Handling of customer complaints
  • Maintaining knowledge of spa services and monthly services.

Front Desk Agent

Bushkill Inn and Conference Center
04.2014 - 01.2015
  • Provided excellent customer service
  • Conflict resolution
  • Processed credit and cash transactions during the check out process
  • Greeted and registered guests and issued keys
  • Processed guest payments for room charges
  • Handled any guest complaints and issues
  • Provided concierge services such as recommending activities and restaurants and delivered requested items to guests' rooms
  • Greeted all guests in a courteous and professional manner
  • Monitored and maintained the appearance of the front desk
  • Made reservations via phone
  • Responsible for answering multiple phone lines.

Sales Associate

Macy's
06.2010 - 04.2014
  • Greeted customers
  • Handled any customer complaints and issues
  • Opening and closing of department
  • Stocked and replenished merchandise according to department's merchandising layouts
  • Cleaned and organized the department including the check out desk and displays
  • Operated a cash register for cash, check and credit card transactions
  • Issued returns and overrides
  • Alerted customers to upcoming sale events and promotions
  • Built relationships with customers to increase the likelihood of repeat business
  • Made helping customers a priority
  • Contacted other store locations to see if merchandise was available
  • Maintained knowledge of products and merchandise
  • Maintained knowledge of current sales and promotions and policies regarding payments, exchanges and security practices
  • Recommended merchandise to customers based on their needs and preferences.

Office Manager

James W Kunkle PA
06.2003 - 08.2008
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Managed office supplies, organization and upkeep of office
  • Directed guests/clients to proper offices
  • Answered and managed incoming calls while keeping accurate record of any messages
  • Opened and properly distributed incoming mail
  • Greeted clients in a friendly manner
  • Maintained a clean reception area
  • Screened all visitors and directed them to the correct employee and/or office
  • Coordinated, scheduled and arranged meetings
  • Scheduled client appointments
  • Processed daily invoices and prepared invoices for clients
  • Maintained cleanliness and presentation of office
  • Directed calls to appropriate individuals and departments.

Education

High School Diploma - General Studies

East Stroudsburg, PA

Skills

  • Listening skills
  • Client management
  • Analytical problem solving
  • Telephone proficiency
  • Friendly attitude
  • Independent worker
  • Collaborative team player
  • Customer satisfaction focus
  • Rapid learner
  • Operational procedures knowledge
  • Computer literacy
  • Interpersonal skills
  • Social insightfulness
  • Dedicated team member
  • Detail-oriented approach
  • Travel logistics management
  • Workflow coordination
  • Teamwork and collaboration
  • Invoice processing expertise
  • Strong work ethic
  • Document organization
  • Confidentiality assurance
  • Itinerary planning
  • Meeting facilitation
  • Professional conduct
  • Telephone communication skills

Timeline

Spa Receptionist

Corporate Health Connection and The Massage Academy of the Poconos
03.2015 - 06.2017

Personal Assistant and Office Manager

JN Rentals
06.2014 - Current

Front Desk Agent

Bushkill Inn and Conference Center
04.2014 - 01.2015

Sales Associate

Macy's
06.2010 - 04.2014

Office Manager

James W Kunkle PA
06.2003 - 08.2008

High School Diploma - General Studies

Lori Stewart