Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Stockton

Assistant Manager
Mt. Dora,FL

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

27
27
years of professional experience

Work History

Store Manager

AtHome Home Decor
North Miami, FL
04.2022 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed 50+ employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Submitted reports to senior management to aid in business decision-making and planning.

Store Manager

AtHome Store Decor
10.2021 - 04.2022
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed 50+ employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.

Closing Leader

Target
05.2019 - 03.2020
  • Partner with managers to identify and capitalize on sales trends and brand initiatives in order to maximize sales.
  • Motivate team to develop "What more can we do for our customer" culture.
  • Trained and managed nightly staff, including employee development, and issuing disciplinary action .
  • Oversaw day-to-day activities of 20+ employees fostering inspiring atmosphere to optimize employee productivity.
  • Collaborated with Store Director to identify sales trends and implemented initiatives to enhance revenue.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on core responsibilities and assigned duties.
  • Oversaw day-to-day activities of 30+ employees fostering inspiring atmosphere to optimize employee experiences.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.

Fulfillment Team Lead

Target
08.2018 - 05.2019
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Planned production schedules for overnight team, taking employee production rates, company needs and seasonal changes into account.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Pricing and Planogram Team Member

Target
06.2016 - 04.2018
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Unloaded arriving product stock and moved to store display areas.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated store design for 130,000 square foot facility to more effectively present products to customers

Remodel Team Member

Target
06.2016 - 09.2016
  • Adhered to tight schedules to avoid delays and finished numerous projects before expected completion dates.
  • Read and interpreted schematics for department sets storewide.
  • Organized materials, tools and equipment to supply team members.

Grocery Team Member

Target
05.2011 - 06.2013
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Unloaded produce items from truck, broke down pallets for placement on produce floor and checked produce on display for quality.
  • Maintained dairy department stock.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.

Educational Support Staff Member

Indian Prairie School District #204
05.1998 - 05.2004
  • Observed students' performance and recorded relevant data to assess progress.
  • Planned and prepared various teaching aids to assist student in learning based on his/her challenges.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies as well as student's learning plan.
  • Quickly learned new skills and applied them to daily tasks, improving students on-task behavior.

Education

Some College (No Degree) -

Western Illinois University
Macomb, IL

Skills

  • Shift Scheduling
  • Employee Training
  • Policy Development and Enforcement
  • Multitasking and Organization
  • Business Leadership
  • Customer Service
  • Recruiting and Hiring
  • Store Merchandising
  • Management Training
  • Supply Ordering
  • Sales Tracking
  • Payroll Management

Timeline

Store Manager

AtHome Home Decor
04.2022 - Current

Store Manager

AtHome Store Decor
10.2021 - 04.2022

Closing Leader

Target
05.2019 - 03.2020

Fulfillment Team Lead

Target
08.2018 - 05.2019

Pricing and Planogram Team Member

Target
06.2016 - 04.2018

Remodel Team Member

Target
06.2016 - 09.2016

Grocery Team Member

Target
05.2011 - 06.2013

Educational Support Staff Member

Indian Prairie School District #204
05.1998 - 05.2004

Some College (No Degree) -

Western Illinois University

Similar Profiles

CREATE PROFILE
Lori StocktonAssistant Manager