Summary
Overview
Work History
Education
Skills
Education - Institutions
Affiliations
Timeline
Generic

Lori Strickland

Lone Tree,CO

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

18
18
years of professional experience

Work History

Loan Processor

Pulte Mortgage
Englewood, CO
06.2024 - Current
  • Processed mortgage loan applications from initiation to closing, ensuring accuracy and regulatory compliance.
  • Verified financial information, including income and credit reports, to assess applicant risk and eligibility.
  • Prepared loan files for underwriting, adhering to established guidelines and procedures.
  • Submitted files for government loan programs, ensuring adherence to specific program requirements.
  • Managed loan application pipeline, keeping borrowers informed and addressing potential issues proactively.
  • Submitted loan applications to underwriting department for review and approval process.

Account Representative

Letters Health
Englewood, CO
03.2023 - 01.2024
  • Cultivated relationships with pharmacy buyers and pharmacists nationwide to enhance order management.
  • Proactively expanded business portfolio, maintaining steady revenue streams and driving growth.
  • Verified accuracy of orders in sales pad to minimize errors.
  • Supported call queue operations and provided backup assistance to colleagues.
  • Executed data entry tasks in CRM to ensure accurate record-keeping.
  • Resolved customer complaints in a timely manner.

Sales Operations

Coyote Stone
Vancouver, remote
06.2020 - 01.2023
  • Collaborated closely with account representatives to address inquiries and resolve issues.
  • Managed back-to-back phone calls with account representatives, clinics, and patients nationwide.
  • Assisted customers in understanding Durable Medical Equipment devices and pain management device functionality.
  • Interpreted billing lines and explanations of benefits while adhering to HIPAA guidelines.
  • Processed and submitted completed files for timely billing compliance.

Manager on Duty and Administrative Assistant

South Suburban Family Sports Center
Centennial, CO
05.2017 - 05.2021
  • Managed up to 12 employees, including cashiers, ride attendants, and birthday party hosts.
  • Greeted customers and processed payments for activities while addressing inquiries.
  • Opened and closed point of sale drawers, preparing deposits efficiently.
  • Served as Administrative Assistant to Director of Learn to Skate program.
  • Updated class rosters, catalogs, and coach bios as required.
  • Closed classes upon reaching full capacity or cancellation.
  • Ensured all classes had designated coaches throughout the program.
  • Audited cash registers at the end of each shift for accuracy.

Inside Sales Representative

Zynex Medical
Englewood, CO
01.2018 - 01.2020
  • Work closely with account representatives, billing caseworkers, the patient support team and the shipping department to resolve patient issues
  • Help account representatives with their quarterly goals
  • Take back to back phone calls from account representatives, clinics and patients nation wide
  • Assist customers with understanding Durable Medical Equipment (DME) devices, answer questions regarding pain management devices
  • Know how to read billing lines, explanation of benefits, adjust billing lines and follow HIPPA guidelines

Associate

Kohl's
Lone Tree, CO
11.2014 - 03.2018
  • Greeted customers upon entry and assisted in locating desired items.
  • Processed customer purchases efficiently as a cashier.
  • Maintained strong attention to detail while packaging and shipping online orders promptly.
  • Handled buy online/pick up in store orders with efficiency.
  • Organized store layout and ensured cleanliness for enhanced shopping experience.
  • Guided customers through department store credit card application process.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.

Administrative Assistant/Rehabilitation Technician

San Luis Valley Regional Medical Center
Alamosa, CO
01.2007 - 07.2009
  • Managed Vice President's calendar with exclusive rights, ensuring efficient scheduling and organization.
  • Coordinated interview itineraries and travel arrangements for potential physicians.
  • Facilitated home purchases or rentals for new physicians to ease relocation.
  • Ordered supplies for multiple hospital departments, maintaining inventory levels.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Prepared and distributed meals to patients, adhering to dietary requirements.
  • Provided rehabilitation therapy post-surgery to support patient recovery.

Education

College of Southern Maryland
La Plata, MD

Chandler/Gilbert Community College
Gilbert, AZ

Skills

  • Data entry
  • Customer service
  • Attention to detail
  • Effective communication
  • Document review
  • Dedicated work ethic

Education - Institutions

  • College of Southern Maryland
  • Chandler/Gilbert Community College

Affiliations

  • Vice President of Rock Canyon Bank Boosters

Timeline

Loan Processor

Pulte Mortgage
06.2024 - Current

Account Representative

Letters Health
03.2023 - 01.2024

Sales Operations

Coyote Stone
06.2020 - 01.2023

Inside Sales Representative

Zynex Medical
01.2018 - 01.2020

Manager on Duty and Administrative Assistant

South Suburban Family Sports Center
05.2017 - 05.2021

Associate

Kohl's
11.2014 - 03.2018

Administrative Assistant/Rehabilitation Technician

San Luis Valley Regional Medical Center
01.2007 - 07.2009

College of Southern Maryland

Chandler/Gilbert Community College

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