Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

Lori Sturgis

Austin,TX

Summary

With decades of progressive leadership experience and over a decade in the financial industry, I specialize in managing client relationships and providing comprehensive financial planning. My expertise spans guiding families to financial success and leading teams to achieve business excellence. As a seasoned professional, I bring a well-rounded perspective to financial advisory, team leadership, and client service. My strong communication skills, dedication to team building, and passion for developing others have consistently resulted in high-performance teams and satisfied clients. I am committed to fostering an environment of collaboration, innovation, and growth, ensuring both individual and organizational success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Financial Consultant

Charles Schwab & Co. Inc
Austin, TX
08.2021 - Current
  • Expertly manage a portfolio of 1,000 Mass Affluent households using a well-defined process
  • Foster and deepen client relationships through a targeted communication strategy
  • Collaborate with Schwab specialists and utilize resources to assist clients in achieving their financial goals.

Financial Advisor

Cuso Financial Services, L.P.
Austin, TX
09.2019 - 08.2021
  • Successfully managed and expanded a client base, assisting over 500 individuals
  • Enhanced the member experience through education and support
  • Analyzed member feedback and performance data to refine product offerings, utilizing financial software and Salesforce
  • Proactively engaged with members, doubling Assets Under Management in less than 16 months
  • Participated in focus groups to test and provide feedback on proprietary CRM software development
  • Conducted quarterly strategic planning meetings and analysis
  • Coached bankers to identify member needs and increase referrals.

Registered Financial Assistant

Cuso Financial Services, L.P.
Austin, TX
05.2018 - 08.2019
  • Successfully managed and expanded a client base, assisting over 500 individuals
  • Enhanced the member experience through education and support
  • Analyzed member feedback and performance data to refine product offerings, utilizing financial software and Salesforce
  • Proactively engaged with members, doubling Assets Under Management in less than 16 months
  • Participated in focus groups to test and provide feedback on proprietary CRM software development
  • Conducted quarterly strategic planning meetings and analysis
  • Coached bankers to identify member needs and increase referrals.

Specialist

Charles Schwab & Co. Inc.
Austin, TX
08.2015 - 05.2018
  • Provided consultative advice on retirement planning and financial goals, promoting savings and advisory products
  • Delivered exceptional client service with an average participant satisfaction score of 98.4%
  • Generated new business opportunities for the Investor Development Team, achieving a high conversion ratio
  • Trained new hires and collaborated on redesigning the training process.

Service Manager 2

Wells Fargo
Apple Valley, MN
01.2011 - 08.2015
  • Identified and provided sales leads to the organization
  • Led and coached a team of Tellers and Bankers
  • Created an environment that fostered excellent customer service.

Service Manager 1

Wells Fargo
Austin, TX
01.2011 - 08.2015
  • Identified and provided sales leads to the organization
  • Led and coached a team of Tellers and Bankers
  • Created an environment that fostered excellent customer service.

Banker

Wells Fargo
Austin, TX
01.2011 - 08.2015
  • Identified and provided sales leads to the organization
  • Led and coached a team of Tellers and Bankers
  • Created an environment that fostered excellent customer service.

Customer Service and Sales Representative

Wells Fargo
Austin, TX
01.2011 - 08.2015
  • Identified and provided sales leads to the organization
  • Led and coached a team of Tellers and Bankers
  • Created an environment that fostered excellent customer service.

Manager (Bar, Service, and Kitchen areas)

Brinker International
Dallas, TX
08.2005 - 07.2010
  • Developed management skills in a large publicly traded organization
  • Achieved the lowest food costs in store history and contributed to the highest profit margin in the area
  • Consistently earned above-average scores on guest experience and service evaluations
  • Completed weekly inventory, profit and loss analysis, and managed a staff of over 60 employees.

General Manager/Manager

Cricket’s Grill and Draft House
Waco, TX
01.2000 - 06.2005
  • Oversaw complete operations and personnel for a $4 million business
  • Led a 13% increase in sales, surpassing industry standards
  • Managed all functional areas of the business, including finance, marketing, sales, and employee development.

Education

Bachelor of General Studies -

Ball State University
07-2023

Skills

  • Emotional intelligence
  • Motivational leadership
  • Team-building skills
  • Effective project management
  • Relationship building
  • Community service
  • Creative processes
  • Investment advice
  • CFP, Certified Financial Planner
  • Relationship review process

Certification

  • Series 7 and 66
  • Certified Financial Planner Designation

Community Service

  • Board of Directors, Swim Bike Run Fun Club & Events
  • Member, Laura’s Ride Tribe, raising funds for Texas Mamma Jamma Ride benefiting Circle of Care’s Big Pink Bus
  • Member, F Cancer Endurance Club, raising funds for cancer research and survivor events
  • Volunteer in community gardening, educating women in finance, and local triathlon races
  • Organized a local festival benefiting Habitat for Humanity and a local charter school

Timeline

Financial Consultant

Charles Schwab & Co. Inc
08.2021 - Current

Financial Advisor

Cuso Financial Services, L.P.
09.2019 - 08.2021

Registered Financial Assistant

Cuso Financial Services, L.P.
05.2018 - 08.2019

Specialist

Charles Schwab & Co. Inc.
08.2015 - 05.2018

Service Manager 2

Wells Fargo
01.2011 - 08.2015

Service Manager 1

Wells Fargo
01.2011 - 08.2015

Banker

Wells Fargo
01.2011 - 08.2015

Customer Service and Sales Representative

Wells Fargo
01.2011 - 08.2015

Manager (Bar, Service, and Kitchen areas)

Brinker International
08.2005 - 07.2010

General Manager/Manager

Cricket’s Grill and Draft House
01.2000 - 06.2005

Bachelor of General Studies -

Ball State University
Lori Sturgis