LORI SZABAN
Brookfield,MA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Dedicated Pet Sitter with advanced knowledge of animal care and client relationship management. Well-versed in stringently following owner instructions for pet medication, dietary needs and daily care.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Professional Dog Walker /House and Pet Sitter
Self-employeed
Brookfield, MA
06.2012 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email and text.
- Helped treat animal skin and eyes with ointments and other medications.
- Coordinated schedules to optimize care for multiple pets and team members each day.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Kennel Manager, Time Receptionist
Post Road Veterinary Hospital
Charlton, MA
04.2008 - 08.2014
- Greeting clients as they enter and helping them with their pets needs
- Answering phones and booking appointments
- In charge of booking boarding appointments, making sure boarders are current on vaccines
- Animal care feeding, walking, cleaning and giving medication if needed
- Helping doctors and technicians restrain animal while getting exams and vaccines.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Cared for animals for up to [Number] nights during owner absences.
- Communicated [Timeline] with pet parents, sharing pictures and relevant information regarding treasured animals.
Store Manager
Fashion Bug
Webster Square, MA
06.1996 - 02.2008
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Contacted other store locations to determine merchandise availability
- Engaged with customers in a sincere and friendly manner
- Overseeing 10+ employees at one time making sure store standards are met by increasing sales to a 1.7 millions store
- Responsible for recruiting, selecting and training associates
- Making store deposits, payroll analysis and store audits
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Assistant Manager
Lane Bryant
Auburn, MA
10.1990 - 06.1996
- Built relationships with customers to increase likelihood of repeat business
- Greeted customers in a timely fashion while quickly determining their needs
- Responsible for training and managing a team of sales oriented associates by company standards.
clerk
Austin Video
Worcester, MA
04.1989 - 10.1990
- Setting up new released movies and restocking shelves
- Wrote sales slips and sales contracts
- Cleaning and maintenance of store
Education
Certification of Completion in Veterinary Workplace Safety -
2010
Certification of Completion in Veterinary Workplace Safety - undefined
2008
MOHR Retail Learning Systems Recognition of Achievements - undefined
2008
Fashion Bug Management Training Certification Program - undefined
2000
High School Diploma - undefined
Shephered Hill Regional Hill School
1992
Skills
- Adaptability and Dependability
- Honest and Trustworthy
- Valid Driver's License
- Customer Service
- Verbal and Written Communication
- Customer Communication
- Managing Operations and Efficiency
- Managing Cash Register
- Sales Monitoring
- Sales Activities
Certification
- Sales Manager Certificate
- Certification of Compeletion in Veterinary
Timeline
Professional Dog Walker /House and Pet Sitter
Self-employeed
06.2012 - Current
Kennel Manager, Time Receptionist
Post Road Veterinary Hospital
04.2008 - 08.2014
Store Manager
Fashion Bug
06.1996 - 02.2008
Assistant Manager
Lane Bryant
10.1990 - 06.1996
clerk
Austin Video
04.1989 - 10.1990
Certification of Completion in Veterinary Workplace Safety -
Certification of Completion in Veterinary Workplace Safety - undefined
MOHR Retail Learning Systems Recognition of Achievements - undefined
Fashion Bug Management Training Certification Program - undefined
High School Diploma - undefined
Shephered Hill Regional Hill School
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