Hi, I’m
Lori Tafoya
Inventory/Customer Care Manager
North Ogden,UT
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
years of professional experience
Work History
Laborie Medical Tech
OBSTETRICS, GENECOLOGY & NEONATAL CUSTOMER CARE MANAGER
06.2022 - Current
Job overview
- Responsible for overseeing the daily operations of the customer service department.
- Communicate customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of the department progress and coordinating with upper management to find ways to enhance our customer service objectives among team.
Laborie Medical TechSLC, USA
INVENTORY MANAGER
05.2020 - 07.2022
Job overview
- Implementation of the kitting process from raw material to production.
- By streamlining the kitting process, manufacturing significantly reduced production time, enhanced overall efficiency, and inventory management.
- This approach not only saved time but also minimized the risk of errors and delays, ensuring a smoother production workflow.
SAFILO/SMITH OPTICSClearfield, USA
FULFILLMENT MANAGER
08.2008 - 05.2020
Job overview
- Coordinated fulfillment operations to streamline product distribution across multiple channels.
- Managed inventory levels to ensure optimal stock availability for customer orders.
Education
Davis Technical CollegeKaysville, UT
Some College (No Degree) from Manufacturing
Skills
- Warehouse Management Systems (WMS)
- Material Requirements Planning (MRP)
- SAP ERP
- Inventory Accuracy Management
- Capacity Planning and RCCP
- Microsoft Office Suite
- Customer satisfaction
- Customer experience improvement
- Cross-functional team leadership
- Problem-solving aptitude
Accomplishments
- Led a team of 65 employees to improve operational efficiency and foster a positive company culture.
- Implemented KPI boards to continuously track and improve budget and performance metrics.
- Drove process improvements that increased delivery performance to exceed 96% on same-day e-commerce shipments.
- Managed inventory accuracy to 99.9% and optimized vendor selection for supply purchases.
Certifications Courses
- ISO 9001:2008 Internal Auditor, Qi14626
- Crystal Reports
- Kaizen
- Jidoka
- Lean
- Continuous Improvement
- Effective listening
- Management
- Problem-solving
Timeline
OBSTETRICS, GENECOLOGY & NEONATAL CUSTOMER CARE MANAGER
Laborie Medical Tech
06.2022 - Current
INVENTORY MANAGER
Laborie Medical Tech
05.2020 - 07.2022
FULFILLMENT MANAGER
SAFILO/SMITH OPTICS
08.2008 - 05.2020
Davis Technical College
Some College (No Degree) from Manufacturing