Lori Tenorio
Round Rock,TX
Summary
Results-driven bilingual Human Resources professional with superior communication skills. Proven ability to make an immediate positive impact by utilizing expertise in staffing, employee relations, and project management. Committed to enhancing overall strategic plan and direction of the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leave Manager
Dungarvin Inc.
Mendota Heights, Minnesota
09.2021 - Current
- Assisted employees with their leave of absence requests, including providing information on the process and requirements.
- Created and maintained employee records related to leaves of absences in accordance with company policies and procedures.
- Conducted research on state and federal laws regarding leave of absence regulations.
- Processed paperwork for FMLA, ADA, workers' compensation and other types of leave of absences.
- Drafted letters to employees confirming their eligibility for leave of absence benefits.
- Provided guidance to managers on how to handle employee's return from a leave of absence.
- Conducted exit interviews with departing employees who were taking a leave of absence.
- Maintained databases related to employee's leaves of absences, including tracking duration, type, status and reason for each leave request.
- Researched and responded to inquiries from employees about their rights during a period of leave.
- Monitored expiration dates for all leaves taken by employees and alerted management when approaching deadlines.
- Assessed potential risks associated with granting or denying an employee's request for a leave of absence.
- Developed strategies to ensure compliance with applicable state and federal laws governing leaves of absences.
- Analyzed complex data sets in order to provide accurate reports on employee leaves.
- Advised management on best practices related to granting or denying employee's requests for extended leaves.
- Reviewed existing policies related to leaves in order to identify areas where improvements could be made.
- Participated in meetings between managers and employees seeking information regarding their rights under different types of leaves.
- Prepared or maintained employment records using human resources management system software.
- Analyzed employment-related data and prepared reports.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Ensured timely follow-up with employees post injury occurrence and assisted staff through the process of the worker's compensation
Human Resources Generalist
Dungarvin, OK
Oklahoma City, OK
11.2020 - 09.2021
- Successfully oversaw various aspects of human resources operations such as payroll processing, crisis control/conflict management, employee training facilitation, and recruitment coordination.
- Optimized workflow by refining managerial techniques and instructing managers on upholding organizational policies.
- Proficiently operated various HRIS systems including UKG UltiPro, Kronos, People Assist, ID123, and SmartRecruiters ATS
- Ensured the accuracy and timeliness of employee record updates.
- Ensured prompt resolution of all queries received from different organizations
- Offered management insight on a regular basis, resulting in informed decisions; Designed personalized plans for departments after close consultation with management; Proficiently handled crises using effective judgment.
- Handled benefits management at the local level, encompassing incident reports, workers' compensation, as well as FMLA and LOA.
- Developed and trained the recruiting/training department at the local level.
- Managed the auditing of files.
- Anticipated and planned workforce needs to align with business objectives; delivered thorough reports for management and corporate headquarters.
- Ensured adherence to applicable federal, state, and local rules by offering guidance on labor laws.
- Met regularly with management to ensure the correct procedures are taken in terms of employee management, conflict management.
- Conducted new hire orientation sessions and onboarding activities to ensure a successful transition into the organization.
Human Resources Manager
Midwest Electronic Specialties/Compass Natural Gas Partners/All Seasons Golf Learning Center
Bloomington, IL
04.2019 - 04.2020
- Utilized critical decision-making and analytical skills to create, and deploy the HR processes, policies and procedures for the company
- Initiated and supervised the implementation and advancement of human resources processes for all three companies (under the same ownership)
- Problem-solving - assisted management and employees with conflicts or situations
- Management of HRIS system
- Followed and ensured adherence to relevant internal and legal procedures
- Created and deployed company policies and ensured company policies met federal, state and gaming board regulations; oversaw and maintained updates of employee records
- Responded to all inquiries by state, federal and other entities within a timely manner
- Met with management periodically to coach on how to manage their teams effectively; collaborated with management to create customized departmental management plans; suggested appropriate and innovative measures for improving performance evaluations and employee engagement
- Followed, adhered to and maintained all DOT standards and laws, as well as state and federal employment laws; instituted and collaborated with JJ Keller to ensure DOT standards were met to ensure no DOT infractions
- Ensured all candidates met qualifications for Gaming Board licensing and that employees are licensed within the first 90 days
- Suggested and forecasted the need for new positions amidst company growth, as per business needs
- Worked closely with upper management and CFO to ensure business needs were met in terms of policies, standard operating procedures and recruiting, ensure employee grade levels meet compensation packages
- Coached, trained and lead management to ensure the correct procedures are taken in terms of employee management; conflict management
- Provided effective employee engagement, development and management
- Identified, engaged, and recruited qualified candidates by performing sourcing activities to include, but not limited to: market and Internet research, identifying alternate candidate sources, cold calling, executing/skilled-trades recruiting calls, referral recruiting, online social networking and attending local networking events
- Onboarding/offboarding procedures including: assigning of assets to employee, monitoring of assets and recovery of materials, tools, equipment, supplies and proprietary information at the termination of employment
- Created the orientation, onboarding/offboarding checklists, updates and termination processes for all new employees
- Managed drug testing and physicals
- Established new application process to increase applicant quality and maintain compliance; established termination process to maintain compliance; established core set of corrective action documents to ensure proper documentation
- Benefits Management, including 401(k), Medical, Vision, Dental, STD, LTD, HSA and FSA
- FMLA management; 401 k management; managed time management and employee relations systems
Human Resources Manager/ Talent Acquisition and Recruiting
Credit Protection Association (Formerly ETAN Industries)
Dallas, TX
12.2016 - 04.2019
- Managed HR office across four locations including three call centers and corporate headquarters, overseeing multiple programs and campaigns.
- Managed HR tasks; including, but not limited to coaching, leading and guiding, assigning badges, creating profiles, I-9 re-verifications, HR investigations, records, audits (benefits, and employee files) creating new employee files, Texas Workforce hearings, W-4s, I-9s, EVerify and employment verifications for all locations
- Consistently processed personnel actions: new hire paperwork, employee reviews, pay changes, promotions, transfers, disciplinary actions, terminations, manage, and represent the company for Texas Workforce hearings, both for Texas and Florida.
- Planned and monitored work results of members of staff; implemented structures for proper appraisal of employees and their assigned tasks.
- Ensured compliance with company standards, regulations, and HR laws while promoting employee retention.
- Implemented individualized strategies for effectively managing conflicts and resolving issues between employees, managers, and leads.
- Initiated benefits audits to ensure accurate employee deductions and corrected discrepancies, collaborating with benefits account managers; streamlined policies and forms, including dress code, application, handbook and orientation packet.
- Maintained compliance through the consistent use of resources from entities like Homeland Security, Workforce Commission, and Wage and Hour.
- Ensured accurate payroll and exported information through the creation of operating procedures documentation for TimeClock Plus.
- Assisted in various tasks as requested by HR Director.
Education
BA - Communication, Public Relations
University of Texas - Pan American
Edinburg, TXSkills
- Human resources
- State and federal employment laws
- Technical writing for HR policies
- Staff Management
- New Employee Orientation
- Leadership Development
- Corrective Action Planning
- Legal Compliance
- Recruitment
- Benefits Administration
- Employee Relations
- Workers' compensation
- Policy Interpretation
- Discretion and Confidentiality
Certification
Currently working toward SPHR Certification
References
Available Upon Request
Timeline
Leave Manager
Dungarvin Inc.
09.2021 - Current
Human Resources Generalist
Dungarvin, OK
11.2020 - 09.2021
Human Resources Manager
Midwest Electronic Specialties/Compass Natural Gas Partners/All Seasons Golf Learning Center
04.2019 - 04.2020
Human Resources Manager/ Talent Acquisition and Recruiting
Credit Protection Association (Formerly ETAN Industries)
12.2016 - 04.2019
Currently working toward SPHR Certification
BA - Communication, Public Relations
University of Texas - Pan American
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