Lori Terhaar
Burnsville,MN
Summary
Detail-oriented professional skilled in fostering client engagement and enhancing service offerings. Proven ability to lead teams, and manage budgets.
Through my experience as a stylist I know the importance of listening to people and making their experience fun.
Overview
40
40
years of professional experience
Work History
Executive Director
New Perspective Senior Living
Minneapolis, MN
03.2006 - 11.2021
- Led operational strategies to enhance resident satisfaction and community engagement initiatives.
- Developed and implemented policies ensuring compliance with state regulations and industry standards.
- Managed budget planning, resource allocation, and financial performance monitoring for multiple facilities.
- Fostered partnerships with local organizations to expand service offerings and enhance community presence.
Sales Manager
Keystone Communities
Prior Lake, MN
02.2006 - 03.2010
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Trained and mentored junior sales staff to improve team performance and achieve goals.
- Resolved client issues promptly, ensuring positive outcomes and retention of key accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Catering Supervisor
Mesaba Airlines
Minneapolis, MN
02.2002 - 06.2006
- Supervised catering operations, ensuring compliance with health and safety regulations.
- Coordinated schedules for catering staff to optimize workflow efficiency.
- Trained new employees on food preparation standards and service protocols.
- Managed inventory levels, reducing waste through effective stock control measures.
Hairstylist
Cole's Salon
Burnsville, MN
09.1981 - 09.2001
- Developed customized hairstyles based on client consultations and personal style preferences.
- Educated clients on hair care products and maintenance for enhanced styling longevity.
- Mentored junior stylists in skill development and best practices for client engagement.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Education
Bachelor of Science - Social Gerontology
Metropolitan State University
Saint Paul, MN12-2007
Skills
- Detail-orientated
- Highly motivated self-starter
I have a
- Customer service focused
- Engagement with clients in a way to create a fun experience
Timeline
Executive Director
New Perspective Senior Living
03.2006 - 11.2021
Sales Manager
Keystone Communities
02.2006 - 03.2010
Catering Supervisor
Mesaba Airlines
02.2002 - 06.2006
Hairstylist
Cole's Salon
09.1981 - 09.2001
Bachelor of Science - Social Gerontology
Metropolitan State University