Lori Terrell
Decatur,IL
Summary
Organized professional, experienced in providing administrative support and service coordination within diverse, fast-paced environments. Offers a work ethic that consists of taking initiative, applying critical thinking, and streamlining procedures to enhance the flow of the workplace. Utilizes excellent communication and interpersonal skills to effectively communicate with internal stakeholders. Thrives in fast-paced environments prioritizing and managing multiple demands calmly and effectively.
Overview
33
33
years of professional experience
Work History
Telemetry Monitor Technician
Memorial Health Hospital
01.2023 - Current
- Play a critical role in monitoring and analyzing patients heart rhythms and vital signs using telemetry equipment to ensure timely intervention.
- Interpret cardiac rhythms and detect irregularities or arrhythmias in patients heart rhythms.
- Assist in the timely diagnosis and treatment of cardiac conditions by alerting medical staff to potential issues.
- Maintaining detailed records of monitoring sessions.
- Ensure the continuous tracking of patients cardiac activity through telemetry equipment.
- Train new technicians on telemetry systems and monitoring best practices to ensure consistency.
Manager / Life Enrichment Coordinator
Primrose Retirement Community
01.2014 - 01.2023
- Provided customer service and enhanced resident and guest experience.
- Answered phones with professional phone etiquette.
- Responsible for accounts payable and receivable.
- Responsible for directing, organizing, creating, and leading individual and group programs that meet the social, emotional, intellectual, physical, and spiritual needs of residents.
- Communicate with residents, families, and staff to encourage participation in programs.
- Track and chart progress and engagement with residents.
- Scheduling variety of personal appointments for residents.
- Work with the team to identify strategies to achieve a higher occupancy rate.
- Assist the Marketing Director with outreach to the community.
Manager / Life Enrichment Coordinator
Evergreen Senior Living
06.2014 - 07.2017
- Provide customer service and enhanced resident and guest experience.
- Answer phones with professional phone etiquette.
- Responsible for accounts payable and receivable.
- Responsible for directing, organizing, creating, and leading individual and group programs that meet the social, emotional, intellectual, physical, and spiritual needs of the residents.
- Communicate with residents, family and staff to encourage participation in programs and activities.
- Track and chart progress and engagement with residents.
- Scheduling a variety of personal appointments for residents.
- Work with the team to identify strategies to achieve a higher occupancy rate.
- Assist the Marketing Director with outreach to the community.
Licensed Insurance Representative
State Farm Insurance Inc
06.2013 - 12.2013
- Establish customer relationships and follow up as needed.
- Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones.
- Develop leads, schedule appointments, identify customer needs, and market products and services.
- Work with agent to establish and meet marketing goals.
Farm and Fleet
04.1993 - 06.2013
- Customer service and stocking of the areas of the department.
- Set and remove AD prices for the appropriate sales and check for pricing accuracy.
- Maintain displays and face shelved products. Planograms and changing floor plans.
- Utilize computers to order product and determine delivery details and inventory levels.
- Supervising employees in several departments, staff scheduling, and communication with management team regarding sales.
- Support person to employees in areas relating to training, customer service, and company policy procedures.
- Answered phone lines, directed calls to appropriate departments. Refunded merchandise.
Education
High School Diploma -
Lincoln Way High School
New Lenox, ILSkills
- Professional written and verbal communication skills and ability to provide excellent customer service
- Attention to detail, multi-tasker with organizational skills
- Strong computer skills with a wide knowledge of several computer programs including Microsoft Office
- Great listener, problem solver, and customer focused
- Professionalism and ethics
- Continuous learning attitude
- Patient monitoring techniques
- Emergency response readiness
- Record keeping expertise
ABOUT ME
Highly motivated, driven, energetic and dependable with a positive attitude who loves working with people. Fast learner and catch on to new tasks quickly.
Timeline
Telemetry Monitor Technician
Memorial Health Hospital
01.2023 - Current
Manager / Life Enrichment Coordinator
Evergreen Senior Living
06.2014 - 07.2017
Manager / Life Enrichment Coordinator
Primrose Retirement Community
01.2014 - 01.2023
Licensed Insurance Representative
State Farm Insurance Inc
06.2013 - 12.2013
Farm and Fleet
04.1993 - 06.2013
High School Diploma -
Lincoln Way High School
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