Lori Atko
Brewster
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
10
10
years of professional experience
Work History
Bartender/Server
Wagon Wheel Bar & Grill
04.2025 - Current
- Crafted signature cocktails and beverages, enhancing customer experience and satisfaction.
- Managed bar inventory, ensuring availability of essential supplies and minimizing waste.
- Developed creative drink specials, driving guest engagement and increasing repeat business.
- Established strong relationships with regular patrons, fostering loyalty and community within the establishment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Operations Supervisor
R-Wild Horse Ranch
12.2023 - Current
- Oversee the Recreation Center, Snack Bar and General Store
- Work with employees to develop new menu items in the Snack Bar
- Developing Snack Bar employees including teaching them profit and loss and how to configure cost per item.
- Completing all compliance certifications and keeping up with all permits to make sure we are always ahead of any expiration dates.
- Create and enforce standard operating procedures for all 3 departments
- Reinvented The Recreation Center Store to start generating profit.
Snack Bar/ General Store Shopper
R-Wild Horse Ranch
07.2021 - Current
- Gather itemized shopping lists from all departments of the R Wild Horse Ranch.
- Drive to Redding, CA and shop at over 10 stores while keeping numerous receipts organized by department.
- Drop off bank deposits of large quantities.
- Keep a detailed log of all of my stops and whereabouts.
- Shop efficiently while looking for sales and deals to optimize savings.
- Unload all items shopped for including 100 cases of beverages and more.
Events Coordinator
R-Wild Horse Ranch
03.2021 - Current
- Coordinate all Ranch events including but not limited to Annual Crab Boil, Prime Rib Dinner, 4th of July BBQ, Thanksgiving, Employee Christmas Party.
- Created price breakdown to ensure atleast a small profit for all dinner events except Thanksgiving.
- Promote all events as well as create all fliers pertaining to events.
- Completed all shopping and ordering for all events.
- Decorate The Recreation Center and Upper Lodge for all events and non-event holidays.
- Assist owners on Owner-ran events with anything they need help with.
Public Relations Officer
R-Wild Horse Ranch
03.2020 - Current
- Set up and operate all county fair booths that we attend.
- Manage Facebook pages and Instagram pages by uploading content and responding to owners comments in a timely fashion.
- Grew the Instagram page from 295 followers to 912 and still growing.
- Post all events and important information to all of our pages to keep owners informed.
- Create Constant Contact email to keep owners informed of all information.
- Work with owners on their ideas and helping devise a plan on how to execute their vision I.E. starting an Archery Club or ATV Club.
- Designed ALL Ranch merch including hats, shirts, towels, tumblers, bags, coffee cups as well as priced them accordingly to assure profitability.
- Recreated Ranch logo for shirts.
- Designed Snack Bar shirts with logo that is customized to The Snack Bar.
General Store Manager
R-Wild Horse Ranch
03.2020 - 05.2023
- Directs and supervises associates engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Ensures weekly schedules are prepared to provide proper floor coverage.
- Set sales expectation standards by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
- Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization to the highest standard.
- Trains associates on visual merchandising techniques.
- Made all purchasing and inventory decisions within the store
- Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions completed accurately and in accordance with policy.
Snack Bar Associate
R-Wild Horse Ranch
05.2020 - 07.2021
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Maintained food safety and sanitation standards.
- Prepared average of 200 menu items per shift on non-holiday weekends.
- Managed opening and closing shift kitchen tasks.
- Reduced food costs 30% by using seasonal ingredients, setting standards for portion size and minimizing waste.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with customers to understand needs and provide excellent service.
Office Assistant/Receptionist
R-Wild Horse Ranch
03.2020 - 05.2020
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments and tours.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Made reservations for guests and answered all questions to make sure reservations fit their needs during their stay.
Flow Control Supervisor
UPS CACH
03.2016 - 07.2019
- Routed inbound trailers from the gate to specific bays in a time sensitive manner.
- Kept and accurate log of which trailers were off loaded, missed, canceled etc.
- Coordinate with different departments such as Yard Control to ensure the efficiency of the trailers being spotted to the primary bays.
- Follow forecasts and plans for current days volume to ensure proper service of packages and minimize service failures.
- Respond to high call volumes throughout the entire building as well as assisting all dock/operation management with all questions they are unable to answer during the operation.
- Work in a fast pace environment with zero room for error.
Education
Associates of Science -
Moraine Valley Community College
Palos Hills, IL05.2013
Diploma - undefined
Harold L. Richards High School
Oak Lawn, IL05.2011
Skills
- Flexible and Adaptable
- Self Motivated
- Effective team leader
- Type 58WPM with 98% accuracy
- Perform well in high-pressure situations
- Customer Service
- MAST Certification
Timeline
Bartender/Server
Wagon Wheel Bar & Grill
04.2025 - Current
Operations Supervisor
R-Wild Horse Ranch
12.2023 - Current
Snack Bar/ General Store Shopper
R-Wild Horse Ranch
07.2021 - Current
Events Coordinator
R-Wild Horse Ranch
03.2021 - Current
Snack Bar Associate
R-Wild Horse Ranch
05.2020 - 07.2021
Public Relations Officer
R-Wild Horse Ranch
03.2020 - Current
General Store Manager
R-Wild Horse Ranch
03.2020 - 05.2023
Office Assistant/Receptionist
R-Wild Horse Ranch
03.2020 - 05.2020
Flow Control Supervisor
UPS CACH
03.2016 - 07.2019
Diploma - undefined
Harold L. Richards High School
Associates of Science -
Moraine Valley Community College
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