Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Thomas

Operations / Warehouse Manager
Hagerstown,Home

Summary

Focused Retail Operations / Warehouse Manager bringing over 38 years of hands-on experience in the retail arena. A dependable and punctual individual with outstanding people management. Hardworking and Passionate job seeker with strong organizational skills.

Overview

38
38
years of professional experience

Work History

Retail Operations Manager

Bed Bath & Beyond
01.2020 - Current
  • Contributed to leadership team for implementing company policies and procedures.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
  • Scheduled employees for busy shifts taking into account customer traffic.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers to assist lower level employees and maintained excellent customer service.
  • Maintained all areas of store including stockroom and sales floor
  • Determined layout of store merchandise for visual appeal to consumers

Merchandise Replenishment and Warehouse Supervisor

Bed Bath & Beyond
01.2009 - 01.2020
  • .
  • Constructed pallets for sales floor and moved items safely using pallet jacks.
  • Added inventory to shelves, racks, bins and displays according to restocking procedures.
  • Used hand scanners and computer tracking systems to update merchandise locations.
  • Put away received merchandise in designated location.
  • Cleaned and organized sales and stock areas.
  • Performed section resets to match new planograms.
  • Picked and packed order items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Supervised warehouse operations by managing employees during shifts.
  • Operated warehouse material handling equipment correctly to move loads.
  • Supervised shipping and handling operations
  • Recorded information, shortages, and discrepancies to keep records current and accurate

Assistant Store Manager

Plow & Hearth
01.2014 - 01.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Ensured freight was processed and reconciled in timely manner.
  • Formatted weekly sales report for store.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

High School Diploma -

Riverdale Baptist
Upper Marlboro, MD
06.1986

Skills

  • Shrink Reduction
  • Corrective Actions
  • Shipping and Receiving
  • Loading and Unloading
  • Safety Awareness
  • Budgeting and Cost Control
  • Retail Merchandising
  • Inventory Control
  • Hiring and Onboarding
  • Materials Planning and Logistics
  • Desktops, Laptops and Mobile Devices
  • Payroll Administration and Timekeeping

Timeline

Retail Operations Manager

Bed Bath & Beyond
01.2020 - Current

Assistant Store Manager

Plow & Hearth
01.2014 - 01.2020

Merchandise Replenishment and Warehouse Supervisor

Bed Bath & Beyond
01.2009 - 01.2020

High School Diploma -

Riverdale Baptist

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