Lori Thompson
Riverton,WY
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Accomplished bank teller with over four years of experience in managing high-volume transactions and enhancing customer interactions. Skilled in fraud detection and compliance monitoring, consistently contributing to branch sales goals and operational efficiency.
Overview
15
15
years of professional experience
Work History
Bank Teller
First Interstate Bank
Riverton WY
04.2022 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Assisted customers with account inquiries and provided product information to enhance service experience.
- Maintained cash drawer integrity through regular balancing and reconciliation procedures.
- Collaborated with team members to streamline branch operations and improve workflow efficiency.
- Identified opportunities for upselling bank products, contributing to overall branch sales goals.
- Monitored compliance with regulatory requirements, ensuring adherence to industry standards in daily operations.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Placed orders for customer checks and verified starting numbers.
Title Clerk
Fremont County Treasurer Office
Lander WY
08.2021 - 03.2022
- Processed vehicle title applications efficiently, ensuring compliance with state regulations.
- Maintained accurate records of title transfers and related transactions.
- Assisted in resolving customer inquiries regarding title documentation and processing times.
- Coordinated with law enforcement to verify vehicle ownership as needed for title issuance.
Data Entry Clerk
Fremont Counseling Services
Riverton, WY
07.2011 - 06.2021
- Entered and maintained accurate client data in electronic health record systems.
- Processed confidential information while adhering to HIPAA regulations.
- Assisted with document management and organization of patient files.
- Collaborated with clinical staff to ensure timely data entry and updates.
- Conducted quality checks on data entries for consistency and accuracy.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
High School Diploma -
Riverton High School
Riverton, WY05-1982
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Transaction processing
- Relationship building
- Balance transfers
- Fraud detection
Timeline
Bank Teller
First Interstate Bank
04.2022 - Current
Title Clerk
Fremont County Treasurer Office
08.2021 - 03.2022
Data Entry Clerk
Fremont Counseling Services
07.2011 - 06.2021
High School Diploma -
Riverton High School